Claudia Nagles
Rockledge,FL
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Good communication skills and data management.
Overview
11
11
years of professional experience
Work History
Certified Nurse Assistant
Self Employed Services
08.2019 - 05.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured all patient daily tasks and appointments were met on time
Certified Nursing Assistant
Self Employed Services
01.2018 - 06.2019
- Supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Observe and report changes in medical conditions and behaviors
- Maintained health record
Certified Nursing Assistant
Self Employed Services
01.2012 - 12.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patient
Customer Service Representative
ESO TV
02.2012 - 11.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Camilo Torres
Bogota, Colombia12.1998
Skills
- Mobility Assistance
- Patient Lifting
- Medical Terminology Knowledge
- Transporting Patients
- Dementia and Alzheimer's Knowledge
- Medical Records Management
- Database Administration
- Complex Problem-Solving
- Good communication
Languages
Spanish
Native or Bilingual
Timeline
Certified Nurse Assistant
Self Employed Services
08.2019 - 05.2023
Certified Nursing Assistant
Self Employed Services
01.2018 - 06.2019
Customer Service Representative
ESO TV
02.2012 - 11.2014
Certified Nursing Assistant
Self Employed Services
01.2012 - 12.2017
High School Diploma -
Camilo Torres
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