Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Navarro

Tucson,AZ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

General Manager

El Pollo Loco
11.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Completed inventory purchases and oversaw shipment processing.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Trained new employees on proper protocols and customer service standards
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness

Cashier/cook

Burger King
07.2007 - 04.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Bisbee High School
Bisbee, AZ
12.2006

Skills

  • Order Supplies
  • Customer Service
  • Safety Assurance
  • Microsoft Office
  • Sales Activities
  • Leadership
  • Staff Training
  • Financial Leadership Abilities
  • Suggestive Selling
  • Staff Management
  • Inventory Control
  • Inventory Tracking and Management
  • Monetary Transactions
  • Safe Work Practices
  • Operations and Procedural Knowledge
  • Calendar and Scheduling Software
  • Cleaning Policy Enforcement
  • Training and Development
  • Control Inventory Costs
  • Manage Promotions
  • Team Meetings
  • Staff Assessments
  • Customer Assistance
  • Maintaining Clean Work Areas
  • Managing Deliveries
  • Production Standards
  • High-Volume Environments
  • Hospitality and Accommodation
  • Employment Law
  • Public Health
  • Verbal and Written Communication
  • Recruiting and Hiring
  • Issue Resolution
  • Proper Storage Procedures

Languages

Spanish
Native or Bilingual

Timeline

General Manager

El Pollo Loco
11.2016 - Current

Cashier/cook

Burger King
07.2007 - 04.2015

High School Diploma -

Bisbee High School

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Claudia Navarro