CLAUDIA NAVARRO
Dental Assitant
Newton Grove,NC
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Dental Assistant II and POC
Goshen Dental Services
06.2020 - Current
- Assisted dentists during procedures to maintain efficiency and patient comfort.
- Maintained accurate patient records to support seamless care transitions.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Improved patient satisfaction by providing thorough pre- and post-procedure instructions.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Sterilized instruments for ensuring a safe and hygienic environment.
- Prepared examination areas to facilitate smooth dental procedures.
- Supported office operations by managing patient scheduling and follow-ups.
- Organized dental supplies to ensure availability and avoid procedure delays.
- Assisted in taking dental x-rays, contributing to accurate diagnosis and treatment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Member Service Representative
Planet Fitness Gym
05.2024 - 04.2025
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintain the equipment and the gym in impeccable conditions, by conducting routine walk-throughs, and a cleaning schedules.
Business Owner
Artisans Outlet
05.2013 - 09.2022
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose with customs at the international border during transit.
- Consistently exceeded revenue goals by identifying and capitalizing on opportunities to upsell event services.
- Increased brand visibility by securing strategic partnerships with influential organizations within the community.
Rural Carrier Associate
US Postal Service
01.2020 - 06.2020
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
Education
Dental Assistant II - Dental
NCDentalU
01.2023
Health Unit Coordinator -
Wayne Community College
01.2017
High School Diploma -
CECYTEG
Mexico06-2009
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Insurance billing
- Schedule management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Service Representative
Planet Fitness Gym
05.2024 - 04.2025
Dental Assistant II and POC
Goshen Dental Services
06.2020 - Current
Rural Carrier Associate
US Postal Service
01.2020 - 06.2020
Business Owner
Artisans Outlet
05.2013 - 09.2022
Health Unit Coordinator -
Wayne Community College
Dental Assistant II - Dental
NCDentalU
High School Diploma -
CECYTEG
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