Claudia Nichols
Abilene,TX
Summary
Hospitable Admissions Coordinator with over five years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Friendly Admissions Coordinator with five-year background in admissions coordination. Precise and accurate with over 120 wpm typing skill. Strengths include facilitating, managing and maintaining tracklogs, coordinating departments for task completion and advocating for patient-specific needs and concerns. Sincere Admissions Coordinator with proficiency in educational recruitment and financial aid. Superb recordkeeping, forms processing and data entry abilities. Committed to assisting students with admissions requirements and making each feel welcome upon enrollment. Exceptional skills in problem-solving and handling adversities while remaining professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Perceptive educator with solid record of accomplishment in attaining and surpassing targets during five-year career. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Admissions Coordinator and Accounts Payable
Wisteria Place Nursing and Rehabilitation
2024.03 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Coordinator
Mikiel Medical Mall
2023.05 - 2024.03
- Monitoring each case individually delivering comprehensive care to patients
- Assisted in monthly staff meetings with care team
- Monitoring delivery of care through documentation, EMR system, phone and written communication
- Adept at supporting the practice in compliance and healthcare management.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
Substitute Teacher
Wylie ISD
2022.08 - 2023.05
- Full time fill in for teachers and Aides as needed in a classroom setting
- Follow lesson plans provided by the Teacher to ensure a cohesive and concise learning experience for all students
- Adapt teaching methods and instructional materials to meet students' different needs
- Adapt to different daily classrooms and adjust the management as needed for classroom to flow in a positive learning environment.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Patient Service Specialist II
Select Physical Therapy
2022.01 - 2022.01
- Responsible for managing front desk duties reception, answering phones, booking appointments, and providing follow-up phone calls
- Performed clinical intake duties for new patient referrals
- Organized patients' charts, medical records, verified insurance
- Ordered office supplies
- Utilized Electronic Health Record System (EHR) and Therapy Source system for inputting outcomes, payments, End of Day Reconciliation, and Copay Collections.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Childcare Provider
In Home Daycare Provider
2019.01 - 2022.01
- Ran a small daycare out of my home and provided childcare for children of all ages
- Responsible for care of children of all ages including before school, after school, and all day care
- Provide structure and a positive learning environment
- Organized structured play and activities for the children and maintained a safe and happy environment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
Bachelor's degree - Healthcare Administration
American Public University
01.2022
Associate in Science (AS) - Allied Heath
State Fair Community College
01.2020
Certificate - Dental Assisting
El Paso Dental Assistant School
01.2013
High school diploma -
Eastwood High School
01.2011
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Rapport Building
- Process Management
- Records Maintenance
- Cross-cultural understanding
- Understanding of medical terminology
- Database Management
- Student relations
- Planning and coordination
- Database Administration
Personal Information
Title: Healthcare Associate
Timeline
Admissions Coordinator and Accounts Payable
Wisteria Place Nursing and Rehabilitation
2024.03 - Current
Patient Care Coordinator
Mikiel Medical Mall
2023.05 - 2024.03
Substitute Teacher
Wylie ISD
2022.08 - 2023.05
Patient Service Specialist II
Select Physical Therapy
2022.01 - 2022.01
Childcare Provider
In Home Daycare Provider
2019.01 - 2022.01
Bachelor's degree - Healthcare Administration
American Public University
Associate in Science (AS) - Allied Heath
State Fair Community College
Certificate - Dental Assisting
El Paso Dental Assistant School
High school diploma -
Eastwood High School
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