Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Nieves

Brookfield,CT

Summary

Motivated Dunkin with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dunkin' Donuts
New Milford, CT
04.2018 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Resolved conflicts between team members in an effective manner.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Server Supervisor

Dennys Diner
Danbury, CT
04.2022 - 05.2023
  • Assisted in resolving customer complaints promptly and professionally.
  • Provided ongoing support to servers while they are on the job.
  • Created an effective system for tracking customer orders from start to finish.
  • Trained new servers on proper food handling techniques.
  • Managed cash register transactions accurately and efficiently.
  • Maintained cleanliness of the restaurant and kitchen areas.
  • Resolved employee issues or disputes in a timely manner.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.

CNA Student

glen hill center
Danbury, CT
04.2020 - 10.2020
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
  • Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
  • Provided comfort measures such as backrubs or application of lotion to dry skin areas.
  • Observed changes in condition or behavior of patients and reported to nursing staff.
  • Transported patients between departments within the facility using wheelchairs or strhers.
  • Encouraged patient participation in therapeutic activities such as walking, strhing exercises or physical therapy sessions.
  • Administered medications according to physicians' instructions as well as provided oral care after meals.

Education

High School Diploma -

Danbury High School
Danbury, CT
06-2020

Skills

  • Operations Management
  • Sales Monitoring
  • Cost Reduction
  • Employee Scheduling
  • Employee Performance Evaluations
  • Product Branding
  • Team Motivation
  • Money Handling
  • Strategic Planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server Supervisor

Dennys Diner
04.2022 - 05.2023

CNA Student

glen hill center
04.2020 - 10.2020

Assistant Manager

Dunkin' Donuts
04.2018 - Current

High School Diploma -

Danbury High School

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Claudia Nieves