CLAUDIA NORIEGA
Palmdale,CA
Summary
Entrepreneurial business owner and social media manager with strong experience in customer relations, marketing, and event coordination. Founder of Oh My Antojito’s, successfully building brand visibility through engaging social media content, paid advertising, and client relationship management. Proven ability to drive customer engagement, coordinate events, and deliver exceptional service that leads to repeat business and referrals. Bilingual in English and Spanish with a strong background in financial services and member experience.
Overview
10
10
years of professional experience
Work History
Owner & Social Media Manager
Oh My Antojito’s
Palmdale, CA
08.2023 - Current
- Founded and manage a growing dessert and catering business specializing in mini pancakes and specialty treats.
- Develop and manage engaging social media content across platforms to promote services and increase brand visibility.
- Utilize Instagram and Facebook advertising strategies to generate leads and attract new catering clients.
- Coordinate catering events including private parties, weddings, and corporate functions while ensuring exceptional client experiences.
- Build strong customer relationships that result in repeat bookings and referrals.
- Manage marketing, customer communication, event logistics, and overall brand development.
Member Experience Professional
Partners Federal Credit Union
Anaheim, CA
11.2022 - Current
- Deliver exceptional member service by resolving inquiries and providing financial guidance.
- Assist members with account management, transactions, and product recommendations.
- Support onboarding for new members and educate them on credit union products and digital services.
- Collaborate with team members to improve service efficiency and overall member experience.
Teller
Partners Federal Credit Union
Burbank, CA
03.2019 - 11.2022
- Processed high-volume financial transactions accurately while maintaining compliance with banking regulations.
- Assisted members with account inquiries, transactions, and problem resolution.
- Balanced cash drawers daily and resolved discrepancies to maintain accurate financial records.
- Built strong relationships with members to improve satisfaction and promote banking services.
- Trained new tellers on operational procedures and customer service standards.
Teller
Glendale Federal Credit Union
Glendale, CA
01.2018 - 03.2019
- Handled member transactions including deposits, withdrawals, and transfers with accuracy and efficiency.
- Provided personalized customer service and financial product information.
- Maintained compliance with banking regulations and internal security procedures.
Sales Associate
Continental Currency Services Inc.
Panorama City, CA
01.2016 - 03.2018
- Assisted customers with currency exchange transactions while ensuring accuracy and compliance.
- Maintained knowledge of foreign currencies and exchange rates to provide informed recommendations.
- Built strong customer relationships to encourage repeat business.
- Trained new employees on procedures and customer service standards.
Education
High School Diploma - undefined
Sun Valley High School
Sun Valley, CASkills
- Social Media Marketing & Content Creation
- Small Business Operations
- Customer Relationship Management
- Event & Catering Coordination
- Paid Advertising (Instagram & Facebook)
- Brand Development & Online Engagement
- Verbal & Written Communication
- Sales & Client Retention
- Bilingual: English & Spanish
LANGUAGES
Spanish – Native/Bilingual
Timeline
Owner & Social Media Manager
Oh My Antojito’s
08.2023 - Current
Member Experience Professional
Partners Federal Credit Union
11.2022 - Current
Teller
Partners Federal Credit Union
03.2019 - 11.2022
Teller
Glendale Federal Credit Union
01.2018 - 03.2019
Sales Associate
Continental Currency Services Inc.
01.2016 - 03.2018
High School Diploma - undefined
Sun Valley High School