Claudia Novak
Fort Lauderdale,FL
Summary
Business Student pursuing double major in Business Management and Marketing. Completed coursework in Sales Management, Consumer Behavior, and Business Communication, establishing a solid foundation for client-facing roles. Demonstrated leadership and strong interpersonal skills with a focus on negotiation and data analysis.
Overview
6
6
years of professional experience
Work History
Internal Digital Marketing Intern
NOVA Marketing Group
Lexington, KY
10.2023 - Current
- Executed social media campaigns and word-of-mouth strategies, increasing event attendance and enhancing brand awareness.
- Tracked event attendance and participant data, providing organized records for internal reporting and insights.
- Analyzed on-site insights, including audience response and peak traffic times, to enhance future events.
- Reported key performance metrics to stakeholders post-event, highlighting attendance and engagement rates for strategic decision-making.
- Supported comprehensive execution of experiential marketing activations, ensuring high-quality attendee experiences.
Director of Family Coordination
Alpha Phi
Lexington, KY
- Current
- Coordinated four large-scale family engagement events, overseeing vendor selection and on-site logistics to enhance participant experience and engagement.
- Negotiated contracts with caterers, venues, and entertainment partners, showing strong vendor management and value-driven persuasion.
- Cultivated relationships with alumnae families, chapter leadership, and external sponsors to strengthen community ties and support initiatives.
- Designed marketing collateral (email campaigns, social-media posts, printed flyers) to effectively communicate event details and boost engagement.
- Managed a budget, proving financial acumen and resource optimization.
Nanny
Delaware, OH
05.2024 - 08.2024
- Coordinated daily care and schedules for 2 children, ensuring smooth routines and fostering a nurturing environment.
- Collaborated with parents to clarify expectations, enhancing communication and strengthening relationships.
Hostess/To-Go Specialist
Firebirds Wood Fired Grill
Columbus, OH
01.2020 - 01.2023
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring a positive dining experience for guests.
- Managed reservations, seating arrangements, and guest flow to optimize table turnover and enhance customer satisfaction.
- Communicated with kitchen and service staff to coordinate timely and accurate food delivery.
- Resolved guest concerns promptly and professionally, showcasing strong interpersonal and problem-solving skills.
- Collaborated with team members to ensure smooth operations, demonstrating adaptability and a strong work ethic.
- Developed active listening and communication skills critical for understanding customer needs, skills directly applicable to sales roles.
Lifeguard and Bistro Attendant
Scioto Reserve Country Club
Powell, OH
01.2020 - 01.2021
Education
Bachelor - Business Management
University of Kentucky
Lexington, KY05-2027
Skills
- Digital strategy development
- Data analysis
- Campaign coordination
- Spreadsheets expertise
- Organization
- Time management
- Multitasking
- Customer service
- Sales-focused communication
- Negotiation
- Problem-solving
- Adaptability
- Relationship building
- Leadership
- Communication skills
Profile
Claudia Novak, 614-929-4253, ckno222@uky.edu, Fort Lauderdale, FL
Timeline
Nanny
05.2024 - 08.2024
Internal Digital Marketing Intern
NOVA Marketing Group
10.2023 - Current
Hostess/To-Go Specialist
Firebirds Wood Fired Grill
01.2020 - 01.2023
Lifeguard and Bistro Attendant
Scioto Reserve Country Club
01.2020 - 01.2021
Director of Family Coordination
Alpha Phi
- Current
Bachelor - Business Management
University of Kentucky