Claudia Occean
Boynton Beach
Summary
Dynamic and detail-oriented Front Desk and Intake Coordinator with extensive experience in optimizing front office operations and enhancing patient intake processes. Expertise in scheduling, greeting, and assisting visitors while managing various administrative tasks, all with a strong commitment to delivering exceptional customer service. Recognized for the ability to multitask efficiently, uphold confidentiality, and cultivate positive relationships with clients, staff, and external partners. Proficient in utilizing diverse office management software and electronic health record systems, dedicated to ensuring seamless daily operations and fostering a welcoming environment for all visitors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
New Patient Coordinator/Marketing Associate
Ferber Dental Group
10.2024 - Current
- Coordinated new patient intake processes to ensure seamless scheduling and documentation.
- Managed patient communications, addressing inquiries and concerns promptly for enhanced satisfaction.
- Developed and maintained electronic health record systems for accurate patient information management.
- Developed and executed targeted email marketing campaigns to enhance audience engagement.
- Updated spreadsheets with statistical, financial and non-financial information.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dental Assistant
Comprehensive Mobile Care
01.2024 - 11.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Designed dental report card to explain patient dental health status and treatment plans.
Patient Intake Coordinator
Retreat Behavioral Health
12.2022 - 06.2024
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Behavioral & Physical Needs Assistant
Rolling Green Elementary School
07.2022 - 05.2023
- Ensured accessibility of instructional materials by adapting content for students with varying levels of cognitive functioning.
- Managed crisis situations effectively, utilizing de-escalation techniques to maintain a safe environment for all students involved.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Maintained detailed records of student performance, attendance, and behavior patterns for data-driven decision making.
- Adapted equipment and technology, boosting student engagement and motivation.
Education
Expanded Function Dental Assistant - Dental Assisting
Dentrilogy Academy
West Palm Beach, FL10.2023
High School Diploma -
LAKE WORTH HIGH SCHOOL
05.2020
Skills
- Adaptability
- Professionalism and Etiquette
- Team Player
- Critical Thinking
- Detail-oriented
- HIPAA Compliance Understanding
- Office administration
- Patient scheduling
Certification
- EFDA Diploma
- OSHA HIPAA
- BLS+ CPR+ AED
- Itero Intraoral Scanning 3D
- Intraoral Imaging
- Radiology Training
Languages
Haitian Creole
Native or Bilingual
Timeline
New Patient Coordinator/Marketing Associate
Ferber Dental Group
10.2024 - Current
Dental Assistant
Comprehensive Mobile Care
01.2024 - 11.2024
Patient Intake Coordinator
Retreat Behavioral Health
12.2022 - 06.2024
Behavioral & Physical Needs Assistant
Rolling Green Elementary School
07.2022 - 05.2023
High School Diploma -
LAKE WORTH HIGH SCHOOL
Expanded Function Dental Assistant - Dental Assisting
Dentrilogy Academy