Claudia Ochoa
Corporate Research Specialist | Senior Customer Service
Wellington,FL
Summary
With 15 years of client facing experience this dedicated and focused research professional excels in data collection, analysis, and reporting to deliver valuable insights for driving success. Renowned fo adaptability, multitasking abilities, and a collaborative spirit, consistently achieves results and contributes to the overall achievement of goals.
Overview
21
21
years of professional experience
Work History
Corporate research specialist
cenlar fsb
03.2015 - 04.2024
- Managed calls and addressed concerns from a home office environment.
- Reviewed, analyzed, and documented checks issued between departments.
- Effectively managed the review of various high priority written communications.
- Cross trained in all essential functions of customer interactions.
- Handled escalated presidential issues.
building inspector
Majestic Service Company
06.2013 - 01.2015
- Enforced construction codes for public safety.
- Assessed and recorded pre existing site conditions.
- Check elevators and moving sidewalks for proper functionality.
- Educated property owners about necessary improvements for compliance with local codes and ordinances
Executive administrative assistant
Suite-k Valued Added Services LLC
06.2012 - 06.2013
- Served as CEO's direct assistant, organizing Board of Directors meetings in advance.
- Joined efforts with multiple departments to manage events.
- Facilitated communication between top management and clients on accounts.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Mortgage Processor
MoneyMae Lending Group Inc.
08.2003 - 09.2010
- Participated in ongoing training sessions to stay current with industry regulations and best practices.
- Conducted routine upkeep of loan applicant database.
- Educated customers on the variety of loan products and available credit options
- Enhanced customer satisfaction by providing timely updates on loan application status and addressing inquiries.
- Checked credit reports for accuracy and identified any discrepancies or issues that could affect the loan application process.
Education
Associate of Science - Business Administration
Queensborough Community College
Bayside, NYSkills
- Remote Work
- Data Analysis & Reporting
- Ability to use positive language
- Customer Service
- Competitive and Result-Driven
- Proficiency in handling high volume calls
- Qualitative Research
- Willingness to learn
- Process Optimization
- Bilingual -Spanish - Fluent
- Strong Communication and Interpersonal Skills
- Time management
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Corporate research specialist
cenlar fsb
03.2015 - 04.2024
building inspector
Majestic Service Company
06.2013 - 01.2015
Executive administrative assistant
Suite-k Valued Added Services LLC
06.2012 - 06.2013
Mortgage Processor
MoneyMae Lending Group Inc.
08.2003 - 09.2010
Associate of Science - Business Administration
Queensborough Community College
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