Claudia Ofori-Addo
Stafford,Virginia
Summary
Detail-oriented and highly motivated project manager and business analyst with over 10 years of experience in gathering requirements and managing complex projects across multiple domains. Skilled in helping clients produce high-quality products that provide value and enhance customer experience. Adept at identifying project objectives, developing strategic plans, and coordinating cross-functional teams to ensure successful project delivery. Proven track record of delivering projects on time and within budget while exceeding client expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager & Senior Quality Analyst
Federal Reserve Board of Governors
04.2023 - Current
- Managed multiple projects concurrently, adhering to Scrum/Agile methodologies
- Successfully initiated and drove tasks independently, showcasing a proactive approach to achieving project objectives by utilizing the principles of agile project management and SDLC
- Developed and documented Project Charters, Standard Operation Procedures (SOPs), and User Guides.
- Created project plans to fit customer and stakeholder needs.
- Identified stakeholder needs and ensured effective communication strategies
- Defined project roles and responsibilities to ensure cross-functional understanding amongst project team.
- Utilized Visio and Microsoft Project for project documentation and management
- Led change management, communications, and training efforts for enterprise modernization initiatives
- Integrated agile and the Azure DevOps mindset into infrastructure.
- Leveraged extensive experience to efficiently gather and document user requirements, ensuring a comprehensive understanding of project needs
- Thrived in dynamic environments, showcasing flexibility and adaptability to swiftly respond to rapidly changing requirements, contributing to the overall success of the projects undertaken.
Senior Business Analyst
Anthem INC.
07.2022 - 03.2023
- Experience working on large scale projects across multiple business units and work streams
- Solicitation of business requirements across multiple work streams
- Analyzed and interpreted business requirements into functional requirements
- Developed strong relationships with Business and Stakeholders using effective communication
- Collaborated with other workstreams on documentation rebranding
- Prioritized and tracked task using reporting tools such a ServiceNow
- Supported business units and workstreams to ensure deliverables are met in an accurate timely manner
- Continuously monitored and evaluated the team's progress and adjusted the retrospective process to improve team efficiency and productivity.
Business Analyst
NewYork Life
08.2020 - 04.2022
- Analyzed and interpreted business requirements into functional requirements and specifications
- Supported business and technical teams to ensure key deliverables are met in an accurate and timely manner
- Facilitated acceptance testing with stakeholders and business users
- Proficient in reporting bugs using JIRA
- Facilitated weekly data collection calls with development team
- Implemented and coordinated a change management process, ensuring effective collaboration between different teams and stakeholders
- Developed strategies to optimize workflow, streamline communication channels, and facilitate the exchange of information, resources, and ideas
- Lead and facilitated daily Scrum calls, ensuring that the team remains aligned with the project's goals and objectives
- Conducted Scrum grooming sessions to refine the product backlog and ensure that the user stories are well-defined, prioritized, and estimated appropriately
- Facilitated sprint retrospective meetings, enabling the team to reflect on the previous sprint and identify areas for improvement
- Encourage team members to provide feedback on the sprint's successes and challenges and work collaboratively to develop action plans to enhance team processes and productivity.
Senior Business Analyst/ Scrum Master
SLH Tech Group
07.2019 - 07.2020
- Develop a fully functional web application from the ground up, encompassing both front-end and back-end development tasks
- Provide Agile coaching and guidance to the development team and stakeholders, helping them understand and implement Agile methodologies and practices
- Facilitated daily scrum calls
- Gathered requirements using group discovery sessions, interviews, surveys, and site visits
- Facilitated discovery calls with weekly stakeholders
- Owned product epic and user story
- Worked with my team to develop a multifactor authentication system that utilizes various authentication factors, including passwords, tokens, and more, to ensure robust and secure authentication
- Improved processes to increase efficiency and overall productivity
- Performed quality reviews of design documentation to ensure compliance with project plan scope and requirements
- Acted as the liaison between technical team and business stakeholders during analysis, requirements definition and design activities for new solutions and integration projects
- Provided subject matter expertise and assisted in the troubleshooting of problems and issues
- Communicate complex information clearly and concisely both orally and in writing to technical, non-technical audiences, management, team members, and business partners
- Tracked project task using JIRA
- Created workflows that are feasible, scalable, and maintainable
- Analyzed business requirements and user experience goals to develop use cases, test cases, test plans
- Worked with QA teams during the testing phase
- Analyzed and managed large datasets using excel.
Business Analyst
AssetMark
07.2017 - 06.2019
- Gathered business requirements using appropriate tools and techniques including, but not limited to interviews, document analysis, surveys, site visits, use cases, and scenarios
- Conducting customer and process analysis to develop plans, requirements, and solutions
- Identified business requirements for system solutions to improve processes that will increase efficiency and overall productivity
- Owned product epic and user story
- Led discovery and solution sessions with stakeholders
- Collaborated as liaison between business and technology teams
- Created workflows that are feasible, scalable, maintainable and follow projects best practices, while considering the user experience and meet the business goals
- Created process flows diagrams and product feature presentations
- Planned releases and issue follow-up communications between the team and business partners.
Business Analyst
Blue Cross Blue Shield
03.2014 - 04.2017
- Worked directly with internal partners and business to understand the reporting needs to develop scalable solutions
- Functioned as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to processing systems or business problems
- Supported the testing team and business users in validating that the programs meet the requirements
- Partnered with teams across the organization to understand their needs in analytics to create reporting tools that allow them to execute tasks more effectively.
Education
Bachelor of Science -
Howard University
05.2019
Skills
- Requirements Gathering
- Agile Project Management
- Project Initiation, Planning and Execution
- Integration
- Business Process Mapping
- Scrum
- Testing
- Quality Assurance
- Stakeholder Communications
- Project scope
- Cross-Functional Collaboration
- Business Analysis
Certification
- Certified Scrum Master
- CBAP
- PMP
Toolsandsoftware
- Jira
- Azure Devops
- Kanban
- Confluence
- ServiceNow
- Visio
- SharePoint
- Excel
- PowerBI
- Xacta 360
Techniques
- Business Analysis
- Agile Methodologies
- Software Development Life Cycle (SDLC)
- User Stories
- Waterfall Methodologies
- Business Process Improvement
Personal Information
Title: IT Project Manager, Senior Business Analyst.
Timeline
Project Manager & Senior Quality Analyst
Federal Reserve Board of Governors
04.2023 - Current
Senior Business Analyst
Anthem INC.
07.2022 - 03.2023
Business Analyst
NewYork Life
08.2020 - 04.2022
Senior Business Analyst/ Scrum Master
SLH Tech Group
07.2019 - 07.2020
Business Analyst
AssetMark
07.2017 - 06.2019
Business Analyst
Blue Cross Blue Shield
03.2014 - 04.2017
Bachelor of Science -
Howard University
- Certified Scrum Master
- CBAP
- PMP
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