Summary
Work History
Overview
Education
Skills
Additional Information
Languages
Certification
Timeline
Work Availability
Accomplishments
Work Preference
AdministrativeAssistant

Claudia Olmos

Brownsville,Tx

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

International Flight Attendant

Global X
Harlingen , Texas
06.2024 - 08.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.

Customer Service Representative

Maximus
09.2021 - 11.2023
  • Handling B2b calls, focus on medicare/marketplace health insurance
  • Provide information to consumers on their needs
  • Managing data for records/protecting personal health information
  • Answer questions related to their account
  • Access medical records for consumers
  • Go over applications and enrolled them in medicare/marketplace insurances.

Immigrant Intake

Influx
06.2021 - 09.2021
  • Receive immigrants from Border patrol, ICE, directly from the bridge and guide them step by step to get the home as soon as possible.
  • Intake information from immigrants show in their documents.
  • Went through covid-19 tests , and responsible of positive ones.
  • Call their families to make ticket arrangements either bus/airline
  • Provide guidance to immigrants to get food and walk them to either the taxi or to bus departure.
  • Make hotel arrangements if their flight or bus departure is not in the same day.
  • Intake over 300+ Immigrants per day, call their families and make sure they get home the same day.
  • Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.

Front Desk Receptionist

Santa Fe PHC
12.2020 - 06.2021
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answer any incoming calls from our clients
  • Administrative and clerk tasks
  • Keep updated patient records and files
  • Protect Personal Information
  • Distributing Incoming mail
  • Make phone calls and look for providers for our patients
  • Schedule appointments with clients
  • Fax and email any information to our clients
  • Take notes

Retail Sales Associate/Cashier/Floor

Burlington
09.2020 - 12.2020
  • Helped customers complete purchases, locate items, and join reward programs. Limited Seasonal Job
  • Warehouse associate,
  • Retail sales associate
  • Cashier

Overview

4
4
years of professional experience

Education

High School Diploma -

Rivera Early College High School
06.2020

Skills

  • Communication
  • Interpersonal skills
  • Adaptability
  • Punctuality
  • Empathy
  • Attentive Listening
  • Creative
  • Organized
  • Time management
  • Problem solving
  • Leadership
  • Computer skills/ 40 wpm typing/ microsoft office/customer service
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Microsoft PowerPoint
  • Retail store support
  • Active Listening

Additional Information

I'm a hard-working individual who isn't afraid to face a challenge. I'm passionate to learn more and open to new opportunities in life. I describe myself as an open and honest person who doesn't believe in misleading other people, and wills to help people in any situation.

Languages

Spanish
Native or Bilingual

Certification

Flight attendant certification,Global X company (06/10/2024-08/10/2024)

Timeline

International Flight Attendant

Global X
06.2024 - 08.2024

Customer Service Representative

Maximus
09.2021 - 11.2023

Immigrant Intake

Influx
06.2021 - 09.2021

Front Desk Receptionist

Santa Fe PHC
12.2020 - 06.2021

Retail Sales Associate/Cashier/Floor

Burlington
09.2020 - 12.2020

High School Diploma -

Rivera Early College High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work weekCareer advancementPersonal development programsCompany Culture

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Claudia Olmos