Claudia Olson
Minneapolis,MN
Summary
Systematic Account Coordinator offering 1.5-year background undertaking day-to-day tasks relating to customer service and support in proper execution of customer account objectives. Productive and hardworking professional polished in tracking project milestones, creating presentations and pitching ideas. Hands-on experience with CRM software such as NetSuite paired with exceptional account management skills. Comfortable managing multiple simultaneous projects with high accuracy.
Overview
2
2
years of professional experience
Work History
Account Coordinator
Foxtrot Marketing Group
07.2024 - Current
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Streamlined communication between clients and internal teams for seamless project execution.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
Marketing Coordinator
Foxtrot Marketing Group
08.2023 - 07.2024
- Led social media initiatives and actively connected with customers online
- Optimized the website for SEO to drive increased traffic
- Led multiple successful marketing campaigns, resulting in boosts in revenue
- Increased SEO on our website through various channels; Blog posts, keyword research, and content marketing
- Worked hand-in-hand with the HR team to organize and plan company-wide events, establishing a concrete culture
- Sent out hundreds of email marketing campaigns that focused on our top 25% of clients, resulting in growth revenue
- Managed multiple projects for Sales Directors, including multiple look books for clients
Virtual Assistant - Marketing
Boudoir Photography MN
01.2023 - 07.2023
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
Education
Bachelor's - Marketing and Spanish
IOWA STATE UNIVERISTY
01.2023
Skills
- Social Media Development
- Strategic Marketing
- Account Management
- NetSuite
- Project Management
- Data Analysis
- Order Management
- Customer Service
Timeline
Account Coordinator
Foxtrot Marketing Group
07.2024 - Current
Marketing Coordinator
Foxtrot Marketing Group
08.2023 - 07.2024
Virtual Assistant - Marketing
Boudoir Photography MN
01.2023 - 07.2023
Bachelor's - Marketing and Spanish
IOWA STATE UNIVERISTY
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