Claudia Olvera
North Las Vegas,NV
Summary
Dynamic Store Manager with a proven track record at CCFI Financial Management, excelling in customer service management and team leadership. Expert in enhancing store operations and employee performance, leading to increased customer satisfaction and store profitability. Skilled in inventory control and fostering positive relationships, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
22
22
years of professional experience
Work History
General Store Manager
CCFI Financial Management
08.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Cashier /waitress
Iron Skillet Restaurant
03.2003 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Rancho High School
Las Vegas, NV1995
Skills
- Store operation open and close Cash handling
- Vault managing
- Cash orders
- Cash deposits Check cashing Check return's Loan processing Title liens
- Title release
- Title inventory
- Repos
- Vehicle inspections
- Collections calls
- Courtesy calls
- Marketing to surrounding stores Marketing calls
- Debit card percentage captures Portfolio growth
- Store revenues
- Véritec audits
- Daily paperwork audits
- Nightly paperwork audits
- Daily loan audits
- Weekly loan audits
- Monthly loan audits
- Phone handling
- Schedules
- Handle customer complaints Daily team coaching
- Training
- Handling HR corrective actions Adverses
- Income audits
- Managing store license up to date
- Credit scoring
- Cash teller
- Sales
- Taxes
- Fraud prevention
- Hiring
- Handling daily emails
- Maintaining store all working proper equipment IT assisting
- Over/short store reports
- State laws and regulations training
- Customer service
- Team player/mentor and motivator
- Money Gram
- Money orders
- Debit Card deposits
- Bankruptcies
- Daily Green Dot debit card sales
- Monthly store alarm testing with securitas Monthly health and safety reports
- Managing SARs
- UARs
- Incident reports
- Business accounts
- Insurance 10 day payoffs
- ATM transaction reports
- State compliance Audits reports
- Loan payoff reports reports
- Cash balancing
- Brinks cash orders
- Wells Fargo deposits
- Managing PTO request
- FMLA employee assisting
- Service channel store operations
- Employee development
- Gift card purchasing
- Stamp inventory
- Organization
- Record retention
- Cleaning
- Data entry
- Weekly video meetings with DDO and RVP
Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Leadership Development
- Policies and Procedures
- Store displays
- Staff Management
- Staff Supervision
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Operations
- Payroll Management
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Performance Reviews
- Sales Coaching
- Maximizing profitability
- Delegating Work
- Personnel development
- Employee Terminations
- Talent Recruitment
- Hourly shift management
- Security System Monitoring
- Revenue Generation
- Teamwork and Collaboration
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
General Store Manager
CCFI Financial Management
08.2008 - Current
Cashier /waitress
Iron Skillet Restaurant
03.2003 - 08.2008
High School Diploma -
Rancho High School
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