Claudia Ordonez

• Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
• Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
• Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
• Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
• Developed strong relationships with patients by fostering trust during the blood collection process.
• Streamlined workflow by implementing innovative processes and procedures.
• Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
• Implemented best practices for specimen handling to minimize contamination risks.
• Regularly reviewed latest research in phlebotomy techniques to stay current on industry advancements.
• Contributed to a positive workplace culture through active engagement in team meetings and events.
• Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
• Centrifuged blood samples as outlined in clinical protocols.
• Organized daily work based on collection priority.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Conducted venipuncture and other CT procedures.
• Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
• Reduced wait times for patients through effective scheduling and resource management.
• Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
• Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
• Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
• Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
• Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
• Facilitated training programs for new hires, improving overall team skillset and knowledge base.
• Enhanced patient experience by providing efficient and accurate blood collection services.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Used personal protective equipment correctly to protect coworkers and patients.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Client service

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Used personal protective equipment correctly to protect coworkers and patients.
• Packaged and shipped specimens to central lab daily.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Organized daily work based on collection priority.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.