Claudia Oregel
San Diego
Summary
Detail oriented surgery scheduler with a strong focus on patient coordination and administrative efficiency with 4 years of scheduling in a healthcare setting and more than 10 years of customer service experience. Accomplished at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving business needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and third party payers.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Sharp San Diego Surgery Center (FKA Coast Surgery)
08.2023 - Current
- Schedule for various specialties including orthopedic, ENT and podiatry.
- Use electronic health record system HST and EPIC.
- Handle urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verify insurance coverage and obtain pre-authorizations.
- Maintain strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and center policies
- Demonstrate adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolve scheduling conflicts to maintain high-quality patient services.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamline operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Develop relationships with referring physicians offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Boost efficiency of surgery preparation tasks, ensuring all necessary documentation is completed and filed.
- Check patients in and out and collect payments.
- Collate pre-operative lab and imaging results to facilitate surgery planning.
- Maintain accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Collaborate closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Reduce scheduling errors significantly, meticulously verifying details with surgeons and anesthesiologists.
- Receive and route laboratory results to correct clinical staff members.
- Improve surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
- Handled customer billing and payment inquiries in person, via telephone and through email.
Patient Service Representative Coordinator (Interim)
Family Health Centers of San Diego
08.2022 - 08.2023
- Supported with preparing monthly reports for First Five Program Funder
- Oversaw appointment openings and master schedules to maximize scheduling rate
- Effectively placed schedule blocks on scheduling system CMIS for provider PTO and call outs
- Preformed master schedule changes on CMIS and Excel for providers
- Monitored completion of email requests sent in distribution list
- Oversaw front desk duties
- Assisted with regular patient service representative duties
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
Family Health Centers of San Diego
12.2020 - 08.2022
- Effectively managed patient identification verification, update and confirm demographic/ insurance information
- Accurately verified insurance eligibility for patients
- Ensured appropriate forms are provided and completed accurately during patient registration process
- Registered patients in person and virtually for telehealth appointments
- Ensured patient information is placed into the Electronic Health Record accurately and in a timely manner
- Determined eligibility for self-referrals
- Completed patient intakes for self-referrals
- Contacted patients to schedule appointments
- Processed referrals to schedule appointments
- Performed scanning and uploading medical records/release of information forms
- Completed data entry accurately and efficiently
- Supported with faxing referrals to external organizations
- Received and sorted correspondence and packages
- Used multiline phone system daily to transfer calls to appropriate department
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Facilitated communication between patients and various departments and staff.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Assistant Manager
McDonald's
01.2015 - 12.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Monitored employee performance and developed improvement plans
- Helped with on-boarding new employees, including training, mentoring and new hire documentation
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Reduced and monitored labor costs while maintaining excellent service and profit levels
- Supervised day-to-day operations to meet performance, quality and service expectations.
Internship Student
Sharp Healthcare
06.2019 - 08.2019
- Gained experience using the electronic health record system Cerner
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Reviewed charts and flagged incomplete or inaccurate information
- Input data into computer programs and filing systems
- Created new physical and computer-based files
- Prepared mailings of information and documentation
Internship Student
Richard J Donovan Correctional Facility
02.2019 - 04.2019
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Uphold strict security procedures to maintain data confidentiality
- Gained experience using the electronic health record system Cerner
- Helped with a project that organized and documented thousands of data entry discrepancies
Crew Member
McDonald's
09.2013 - 01.2015
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Maintained clean, sanitized and well-organized food preparation zones
- Promoted customer loyalty by efficiently handling food and service complaints
Education
Associate of Science - Health Information Technology
San Diego Mesa College
San Diego, CA08.2019
Skills
- Multitasking
- Excellent Customer Service Skills
- Data Entry
- Verbal and written communication
- Medical terminology knowledge
- Conflict Resolution
- Critical Thinking
- MS Office
- EMR (HST, EPIC)
- Schedule coordination
- HIPAA compliance
- Insurance verification
- Checking in patients
- Office administration
- Following up with patients
- Patient scheduling
- Organization and time management
- Outpatient procedures
- Pre-authorization management
- Documentation scanning
- Copay collecting
Languages
English
Spanish
Timeline
Surgery Scheduler
Sharp San Diego Surgery Center (FKA Coast Surgery)
08.2023 - Current
Patient Service Representative Coordinator (Interim)
Family Health Centers of San Diego
08.2022 - 08.2023
Patient Service Representative
Family Health Centers of San Diego
12.2020 - 08.2022
Internship Student
Sharp Healthcare
06.2019 - 08.2019
Internship Student
Richard J Donovan Correctional Facility
02.2019 - 04.2019
Assistant Manager
McDonald's
01.2015 - 12.2020
Crew Member
McDonald's
09.2013 - 01.2015
Associate of Science - Health Information Technology
San Diego Mesa College
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