Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Claudia Orellana

Vidalia,Georgia

Summary

Dynamic office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency, and service quality across various environments. Proven expertise in customer service and successfully enhancing customer satisfaction through effective problem-solving and relationship-building. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

22
22
years of professional experience

Work History

Office Manager

Badcock Home Furniture
Vidalia, GA
04.2005 - 10.2024
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills to understand needs, resolve issues, and answer product questions.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Resolved customer complaints promptly and efficiently, maintaining a calm, friendly demeanor.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and customer inquiries, providing customer support or assistance with products and services.
  • Determined accurate prices for customers consistently searching for deals and the best prices.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Processed sales transactions to prevent long customer wait times.
  • Tracked orders from start to finish to ensure timely delivery of products.
  • Monitored inventory levels, and placed orders daily.
  • Selected furniture, light fixtures, and accessories to create unique and inviting spaces.
  • Completed accessory purchases to coordinate with furniture purchases, and enhance rooms and sales.
  • Set up furniture to facilitate traffic flow and design objectives.
  • Preserved the appearance of the store by arranging and replenishing displays and merchandise.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Interpreted and communicated work procedures and company policies to staff.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed office supplies and placed new supply orders to ensure that materials were available when needed.
  • Delegated work to staff, and monitored the performance of project personnel.
  • Worked effectively in team environments to make the workplace more productive.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Completed thorough opening and closing functions, including counting cash drawers and preparing deposits, to maintain operational standards each day.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Monitored payments due from customers, and promptly contacted customers with past-due payments.
  • Collected deposits, and arranged for billing.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained filing system for records, correspondence and other documents.
  • Pulled files for staff, management, and third-party requests, and delivered them to the appropriate personnel.
  • Modified or improved filing systems or implemented new filing systems.
  • Added new material to file records or created new records.
  • Facilitated easy access to frequently used documents through strategic placement and organization.
  • Maintained filing systems and categorized documents according to established procedures.
  • Ensured confidentiality and security of all files in compliance with privacy regulations.
  • Conducted regular file purges to eliminate outdated or unnecessary documents.
  • Prepared and organized files for storage, archiving, and retrieval.
  • Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
  • Reviewed files to check for complete and accurate information.
  • Organized physical file cabinets by rearranging contents accordingly.

Customer Service Representative

Southern Harvest Insurance Agency
Vidalia, Georgia
08.2002 - 11.2005
  • Advised customers on best practices for filing claims and resolving disputes.
  • Upsold products to policyholders and potential new clients.
  • Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Developed appropriate quotes based on risk information.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
  • Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
  • Pulled files for staff, management, and third-party requests, and delivered them to the appropriate personnel.
  • Handled sensitive documents with discretion, adhering to confidentiality agreements.
  • Processed incoming mail, sorted documents, and distributed appropriately.
  • Maintained filing systems and categorized documents according to established procedures.
  • Assigned and recorded or stamped identification numbers or codes to index materials for filing.

Hostess /Cashier

Rio Grande Mexican Restaurant
Vidalia, Georgia
07.2002 - 09.2005
  • Greeted guests upon arrival, and gathered information to seat groups or place them on the waitlist.
  • Escorted guests to their tables.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Answered the telephone to provide dining information, take reservations, and record take-out orders.
  • Cleaned and restocked counter areas, and replenished the cash drawer.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Operated cash register or POS system to receive payment by cash and credit card, providing correct change and receipts.
  • Performed other duties as assigned by management.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Toombs County High School
Lyons, GA
05-2005

Skills

  • Customer service
  • Office management
  • Inventory management
  • Data entry
  • Team collaboration
  • Cash handling
  • Organizational skills
  • Scheduling and calendar management
  • Process improvement

Languages

Spanish
Professional

References

References available upon request.

Timeline

Office Manager

Badcock Home Furniture
04.2005 - 10.2024

Customer Service Representative

Southern Harvest Insurance Agency
08.2002 - 11.2005

Hostess /Cashier

Rio Grande Mexican Restaurant
07.2002 - 09.2005

High School Diploma -

Toombs County High School

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Claudia Orellana