Claudia Orta
Portsmouth,VA
Summary
Proven to enhance customer satisfaction and boost sales at MetroPCS Corporate Store through expert customer service and persuasive selling, adept at managing financial transactions and fostering repeat business. Skilled in teamwork, problem-solving, and efficient time management, I excel in fast-paced environments, ensuring operational excellence and positive first impressions. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated. Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
MetroPCS Corporate Store
10.2023 - 12.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Managed efficient cash register operations
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Receptionist
Baywood Hotels
07.2022 - 12.2022
- Kept reception area clean and neat to give visitors positive first impression
- Answered central telephone system and directed calls accordingly
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Provided clerical support to company employees by copying, faxing, and filing documents
- Restocked supplies and submitted purchase orders to maintain stock levels
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Penate Medical Center
10.2021 - 05.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Call Center Representative
Nexus Call Center
04.2021 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma -
South West Senior High School
Miami, FL06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Reliable and punctual
- Problem-Solving
- Multi-tasking strength
- Exceptional customer service
- Goal-Oriented
- Client Service
- Complex Problem-Solving
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Increased productivity 25% by implementing several process improvements.
- Brought in 50 new customers.
- Exceeded monthly quota 2 times.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
MetroPCS Corporate Store
10.2023 - 12.2023
Receptionist
Baywood Hotels
07.2022 - 12.2022
Receptionist
Penate Medical Center
10.2021 - 05.2022
Call Center Representative
Nexus Call Center
04.2021 - 10.2021
High School Diploma -
South West Senior High School
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