Claudia Ortega
Horizon City,Texas
Summary
Personable and organized individual with keen eye for detail office administration and customer service. Excelled in data entry, database management, and fostering strong client relationships, achieving a significant reduction in escalations. Possesses strong communication skills and understanding of office software. Adept at training peers, showcasing a blend of technical proficiency and interpersonal effectiveness. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
US ARMY CYS/MWR
08.2023 - Current
- Administrative assistance: Maintained cataloging/copy/transfer/record information, ordering/receiving/processing/accounting for and de-acquisitioning office equipment and supplies, shelf inventories; and/or a wide variety of systems application and maintenance which may include standard office software, and PC management.
- Provided administrative support to various departments. Provided general support to office visitors. Produced accurate and updated office files. Sorted and routed incoming correspondence. Greeted, registered and assisted rooms to ensure quality service to all customers. Offered assistance and answered questions to build rapport and retention each day. Managed, distributed and maintainted the flow of information throughout the office, including bookkeeping, documenting, planning and scheduling.
- Ordered office supplies, attended meetings, took notes and distributed information to team members. Responsible for public service duties, database searching, collection maintenance, programming, marketing, displays/publicity, reserves; and/or a wide variety of technical service duties.
- Performed selected administrative management duties to include ensuring internal controls are in place in public services and/or technical services. Trained others in the performance of administrative duties. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Clerk
Sunny Smiles Dentistry
02.2023 - 09.2023
- Customer service: Ability to work under pressure and make quick decisions. Attention to detail and accurate data management. Addressed customer inquiries, questions and concerns through various communication channels such as phone, email and in-person interactions.
- Promoted high customer service satisfaction by resolving service and billing issues with knowledgeable and friendly service. Demonstrated ability to communicate clearly and consistently with customers to understand needs and provide appropriate solutions, resulting in a reduction in a escalations to supervisors.
- Meticulously maintained accurate customer records and documentation, minimizing errors ensuring smooth handovers between team members. Kept records of customer interactions and transactions, thoroughly recording details of inquiries. Maintains excellent organizational and multitasking abilities, strong communication and interpersonal skills.
- Became knowledgeable of the company’s policies and procedures to effectively resolve problems. Listened to customer needs to identify and recommend best practices and services. Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods. Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Dental Technician
US Air Force
01.2012 - 05.2019
- Technician: Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients. Maintained high-quality standards for all completed work, resulting in increased client retention. Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately. Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
- Contributed to a safe working environment by adhering to infection control protocols and maintaining a clean workspace. Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
- Developed strong relationships with dental practices, fostering a collaborative atmosphere and timely communication regarding case status updates. Provided support during chairside adjustments or relines when required, ensuring patient comfort and satisfaction with the final restoration.
Education
Associate of Applied Science - Medical Assisting
Southwest University
El Paso, TX09-2023
Associate of Applied Science - Radiologic Technologies
Southwest University
El Paso, TX09-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Database entry
- Data organization
- Records management systems
- Bookkeeping
- Purchase orders organization
- Training and coaching
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
US ARMY CYS/MWR
08.2023 - Current
Front Desk Clerk
Sunny Smiles Dentistry
02.2023 - 09.2023
Dental Technician
US Air Force
01.2012 - 05.2019
Associate of Applied Science - Medical Assisting
Southwest University
Associate of Applied Science - Radiologic Technologies
Southwest University
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