Claudia Ortiz

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Billed deals for commercial department
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• participated in community service efforts.
• Entered all customers information to General Motors and applied for any vehicle rebates available
• Dealer cashier for all departments. ( New cars, used cars, service department, bodyshop and parts department)
• Worked the switch board when needed
• from 2009 to 2012 worked in the dealership bodyshop. greeted customers, asked for insurance information, received payments, called insurance companies, ordered and received parts and material, created and managed the filing system and organized transportation for customers

During my time at Bill Head Chevrolet I worked in different departments starting with car sales then moving to Customer relations / customer service department and finally taking a position in the inventory department.

• Maintained inventory count, tracked usage, and documented variances.
• Monitored inventory and completed audits to uncover and address inaccuracies
• was in charge of dealer trades.
• Entered all information to data base from vehicles sold and applied all rebates to General Motors.
• Have extensive experience in customer service
• Car sales knowledge and experience