Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Ortiz

Charlotte,NC

Summary

Dynamic customer service professional with a proven track record at Lowe's Home Improvement, excelling in cash management and fostering customer loyalty. Recognized for maintaining composure under pressure and enhancing customer satisfaction through effective problem-solving and product knowledge. Committed to delivering exceptional service while supporting team performance and operational efficiency.

Overview

23
23
years of professional experience

Work History

Administration/Customer Service Cashier

Lowes Home Improvment
01.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Food and Nutrition Assistant

Morrison Healthcare Food Services
12.2021 - 03.2023
  • Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
  • Supported cost control measures by assisting in inventory management and minimizing food waste through proper portioning techniques.
  • Supported patient recovery by preparing specialized diets according to individual needs and medical conditions.
  • Streamlined workflow efficiency by multitasking various responsibilities such as dishwashing, tray assembly, and restocking supplies as needed.
  • Ensured timely service through efficient preparation of meals while adhering to strict schedules.
  • Enhanced food safety by maintaining a clean and organized kitchen, adhering to sanitation regulations.
  • Improved meal satisfaction by carefully preparing and serving nutritious food items in accordance with dietary guidelines.
  • Enhanced overall dining experience by setting up appealing food displays and maintaining cleanliness in serving areas.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.

Package Handler Trainer

FedEx
09.2017 - 10.2022
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded items from production line.
  • Loaded items onto conveyor belts and pallets.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Re-packaged damaged or incorrectly packaged items.
  • Labeled containers, container tags or products.
  • Adjusted machine settings to accommodate different items and packaging materials.

Lead Sales Associate/Cashier

Macy’s
12.2001 - 04.2008
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Positive and professional
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Inventory management
  • Customer relationship management (CRM)
  • Drawer management
  • Basic math

Timeline

Administration/Customer Service Cashier

Lowes Home Improvment
01.2023 - Current

Food and Nutrition Assistant

Morrison Healthcare Food Services
12.2021 - 03.2023

Package Handler Trainer

FedEx
09.2017 - 10.2022

Lead Sales Associate/Cashier

Macy’s
12.2001 - 04.2008

High School Diploma -

Penn Foster Career School

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Claudia Ortiz