Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

CLAUDIA Osorio Mendiola

Kissimmee,FL

Summary

Proven track record in enhancing resident engagement and satisfaction at Highlands Lake Center through innovative activity planning and exceptional resident support. Skilled in relationship building and fluent in Spanish, adept at staff training and problem-solving, significantly improving service quality and operational efficiency.

Overview

21
21
years of professional experience

Work History

Activities Assistant /Patient Care Assistant

Highlands Lake Center
Lakeland, FL
07.2021 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Documented patient information and care activities in electronic health record.

Catering Associate

Jessie's Catering
Lakeland, FL
02.2013 - 04.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Managed budgets effectively, negotiating contracts with suppliers and minimizing expenses without compromising quality.
  • Collaborated with vendors to ensure timely delivery of supplies, maintaining consistent inventory levels for seamless event execution.

Patient Collections Specialists

Rotech Healthcare
Lakeland, FL
03.2007 - 07.2013
  • Resolved client billing problems by collection direct payment and setting up payment plans.
  • Rescued accounts receivable delinquency with good customer relations skills and knowledge of available payment options.
  • Contacted insurance companies to check on status of claims and write appeal letters for denial on claims.
  • Received payments and post amounts paid to customer accounts.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Hotel Front Desk Clerk

Comfort Suites Hotel
Orlando, FL
09.2003 - 06.2007
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Prepared reports on guest satisfaction levels and other metrics.

Education

Polk County Public Schools
Polk County, Fl

High School Diploma -

Osceola High School
Kissimmee, FL
05.1999

Skills

  • Senior living experience
  • Relationship Building
  • Resident support
  • Customer Service
  • Fluent in Spanish
  • Organizational Skills
  • Staff Training
  • Problem-solving abilities

Additional Information

  • Completed Courses
  • Fire Safety Essentials
  • Hand Hygiene in Healthcare
  • Providing care for Cognitively Impaired Residents
  • Residents Rights Grievance Management
  • Non-Pharmacological Approaches in Behavioral Health

Timeline

Activities Assistant /Patient Care Assistant

Highlands Lake Center
07.2021 - Current

Catering Associate

Jessie's Catering
02.2013 - 04.2021

Patient Collections Specialists

Rotech Healthcare
03.2007 - 07.2013

Hotel Front Desk Clerk

Comfort Suites Hotel
09.2003 - 06.2007

Polk County Public Schools

High School Diploma -

Osceola High School
CLAUDIA Osorio Mendiola