Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Hobbies
Timeline
Generic

Claudia Oswald

Kingwood,TX

Summary

Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Administrator

U-Haul Mini-Storage
HOUSTON, TX
03.2016 - 01.2019
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in training temporary employees for special projects.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Delivered clerical support by handling range of routine and special requirements.

Sales Representative

Deerbrook Mall
Humble, TX
02.2014 - 03.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Fast Food Employee

Fresh And Healthy Cafe
Humble, TX
01.2013 - 02.2014
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

Education

Associate of Science - Biology

Lone Star College System
Houston, TX
08.2018

High School Diploma -

WLY Christian Academy
Houston, Tx
05.2013

Skills

  • Handling Customer Complaints
  • Staff Development and Training
  • Schedule Coordination
  • Data Analysis and Modeling
  • Payroll Administration
  • Attention to Detail
  • Spanish Fluency
  • Microsoft Office

Certification

  • Google Project Management Certificate - March 7 - April 9, 2022

Additional Information

In the past month, I have dedicated every day to obtaining my project management certification from Google. I am self-driven, highly motivated, and willing to learn new skills to move up in my career. In my certification, I have gained new skills such as strategic thinking, problem-solving, Agile management, waterfall, and much more. I want to put everything I have learned from my certification into practice.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Hobbies

In the past, I have volunteered at a hospital to help manage the front desk. I have also volunteered/assisted schools to help out teachers and volleyball coaches to help the team prepare for future games and tournaments. I love to cook new dishes every week, I am a foodie so I love all kinds of food. Lastly, I enjoy spending time with my husband, extended family, and friends.

Timeline

Office Administrator

U-Haul Mini-Storage
03.2016 - 01.2019

Sales Representative

Deerbrook Mall
02.2014 - 03.2016

Fast Food Employee

Fresh And Healthy Cafe
01.2013 - 02.2014

Associate of Science - Biology

Lone Star College System

High School Diploma -

WLY Christian Academy

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Claudia Oswald