Claudia Pacheco
Baltimore,MD
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Commerce Hospitality Investments. Expert in guest services and problem-solving. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful settings.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Commerce Hospitality Invesnments
12.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Retail Store Manager
Jenny R Commercial LLC
02.2022 - 10.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Cashier
Silver Moon Diners
02.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Assistant Language Teacher
Dos Idiomas
08.2018 - 08.2019
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Reinforced positive classroom behavior to maintain enjoyable classroom experience.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
High School Diploma -
Baltimore City College
Baltimore, MD06.2020
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Listening Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Front Desk Agent
Commerce Hospitality Invesnments
12.2022 - Current
Retail Store Manager
Jenny R Commercial LLC
02.2022 - 10.2022
Cashier
Silver Moon Diners
02.2020 - 12.2021
Assistant Language Teacher
Dos Idiomas
08.2018 - 08.2019
High School Diploma -
Baltimore City College
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