Claudia Pacheco

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed filing system, entered data and completed other clerical tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Liaised between clients and vendors and maintained effective lines of communication.

• Perform secretarial functions for the principal including generation of communications for Principal’s approval and signature
• Attend all required administrative meetings and trainings
• Maintain adequate office supplies and materials in advance of need
• Serve as point of contact for staff, substitutes, students, parents, and community with regards to general campus operations
• Effectively utilize attendance reports to monitor and maintain daily staff attendance records and reconcile monthly, bi-weekly, and supplemental attendance records
• Manage supplemental pay activity requests including creation of supplemental pay activity codes, review supplemental pay reports, and reconcile timecards, ensure all required supplemental documentation is submitted and properly maintained
• Ensure all supplemental pay policies and procedures are followed by all campus staff
• Effectively use Budget Manager Reports to monitor and adjust line item accounts
• Manage requisitions and reconciliation process to include but not limited to generation of requisitions, verification of funding, maintenance of supporting documents, receipt of materials/services, and monitoring of payments
• All other duties as assigned by the principal.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Organized travel arrangements for teachers by researching cost-effective options.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

• Answer calls and respond to all email inquiries
• Organize and maintained client files/records/invoices
• Orders and schedules flooring and appliances for construction projects
• Set appointments with clients for appliance deliveries
• Coordinate installation schedule with clients, builders and installers
• Process basic accounting responsibilities- receivables and payables through QuickBooks
• Other general administrative duties as assigned.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Assisted all departments and partners ex
• Property Management, Sales, Closing Facilitation, Accounting, Permit, Purchasing departments
• Enter work orders for the office along with filing, organizing
• Managed four-line phone system, including screening calls and transferred to the department it corresponds to
• Accept rent payments, disconnect/connect utilities.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Provided clerical support to company employees by copying, faxing, and filing documents.

Please see Longfellow Exploration Academy Office Manager responsibilities in August 2022-2025

• Manage and organize work activities in the office
• Maintain a regular filing system and process incoming correspondence
• Coordinating activities pertaining to the needs of the office
• Assist in filing, organizing materials for distribution and recording information
• Assist in maintaining student records, attendance and files
• Perform other related duties as assigned
• Perform supportive tasks for certified teachers that are primarily non-instructional in nature
• Collect fundraiser money and distribute receipts when needed for activity funds.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Maintains professional and technical knowledge by attending education workshops
• Supports Center Directors and program staff with planning and scheduling
• Reviews and research requests from program vendors and youth serving organizations
• Manages emails, phone calls, management, and program calendars
• Prepare and schedules and coordinates meetings, appointments, & trainings
• Maintains electronic and hard copy filing system
• Provides information by answering questions and requests on programs
• Prepares communication responses to inside and outside requests
• Reviews operating practices and implement improvements where necessary
• Coordinate agency program events and field trips throughout the year (including school days)
• Work with all center staff to produce and plan a monthly calendar of activities
• Provide needed direction and guidance to staff and program
• Attend staff meetings and training workshops when applicable
• Plan and implement the program in accordance with the policies and procedures of Girls Incorporated and Non-Profit Organization policies.

• Assist in conducting learning experiences for students in assigned area and relieves teacher of various non-instructional duties
• Assist teacher in the management of student arrival and departure time
• Perform supportive tasks for certified teachers that are primarily non-instructional in nature
• Assist teacher and students in achieving the objectives of the program or activities
• Maintain discipline in the absence of the teacher
• Assist in filing, organizing materials for distribution and recording information
• Assist in maintaining student records, attendance and files
• Perform other related duties as assigned.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.