Claudia Padron
Lewisville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
America's Best Auto Insurance
07.2023 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
Amax Auto Insurance
01.2017 - 07.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.2010
Skills
- Relationship Building
- Customer Response
- Customer Service
- Cash Management
- Direct Sales
- Goal Setting
- Retail Sales Techniques
- Sales Promotions
- Bank and Safe Deposits
- Training and mentoring
- Excel Microsoft
- Word Microsoft
Certification
- Limited Lines License
- Notary License
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
America's Best Auto Insurance
07.2023 - Current
Customer Service Representative
Amax Auto Insurance
01.2017 - 07.2023
High School Diploma -
Lewisville High School
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