Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Claudia Padron

Lewisville,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

America's Best Auto Insurance
07.2023 - Current
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Customer Service Representative

Amax Auto Insurance
01.2017 - 07.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Lewisville High School
Lewisville, TX
06.2010

Skills

  • Relationship Building
  • Customer Response
  • Customer Service
  • Cash Management
  • Direct Sales
  • Goal Setting
  • Retail Sales Techniques
  • Sales Promotions
  • Bank and Safe Deposits
  • Training and mentoring
  • Excel Microsoft
  • Word Microsoft

Certification

  • Limited Lines License
  • Notary License


Languages

English
Full Professional
Spanish
Full Professional

Timeline

Store Manager

America's Best Auto Insurance
07.2023 - Current

Customer Service Representative

Amax Auto Insurance
01.2017 - 07.2023

High School Diploma -

Lewisville High School

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Claudia Padron