Claudia Paiz
Kaysville
Summary
Dedicated and committed to delivering support to team members and healthcare providers. Proficient in coordinating appointments, managing correspondence, and streamlining communication to enhance office efficiency. Organized and detail-oriented with strong multitasking abilities and effective task prioritization skills. Eager to use these strengths in a role that offer a new opportunity.
Overview
8
8
years of professional experience
Work History
Lead Enhanced Scheduler
Primary Childrens Rehab
08.2021 - Current
- Experience using iCentra and EPIC health data systems.
- Verifying accuracy of EMPI and scheduling for 70-90 providers and anywhere from 10-12 clinics daily.
- Assisted all providers with template changes in a timely fashion.
- Coordinated cross-functional team meetings daily to align project timelines and address scheduling conflicts.
- Taking in and outbound calls, voicemails, emails, and prioritizing daily tasks to complete adequately.
- Created workflow and excel sheets to help with complex scheduling.
- Analyzed scheduling data to identify trends and recommend improvements for future projects.
- Trained team members on best practices along with tools and techniques for effective scheduling.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Submitted tickets for personal, team and provider IT issues.
Patient Service Representative
Intermountain Healthcare
10.2020 - 08.2021
- Managed patient inquiries, coordinated appointments in person and over the phone facilitating efficient communication between patients and healthcare providers.
- Implemented electronic health record systems, ensuring accurate patient data management and compliance with regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems iCentra (Revenue Cycle).
- Worked closely with residents and senior doctors due to their frequent schedule changes.
Patient Service Advocate
AltaMed
03.2020 - 05.2020
- Facilitated patient access to healthcare services through effective communication and problem-solving.
- Coordinated appointment scheduling and follow-ups, enhancing patient flow and satisfaction.
- Educated patients on available resources, such as financial assistance programs and support groups.
- Started out in the dental department but due to the pandemic I was moved to urgent care for covid testing. There we registered and verified demographic information for all patients and helping distribute tests outside until I was laid off.
Administrative Coordinator
CARD
09.2019 - 03.2020
- Coordinated office operations to optimize workflow and enhance team productivity.
- Completed bi-weekly payroll for 25 employees.
- Helped coordinate daily, weekly, and monthly trainings/meetings.
- Answered phone calls and responded to inquiries from clients, vendors and other callers.
- Facilitated smooth day-to-day operations by making corresponding schedule adjustments to clients/employee schedules and efficiently resolving problems as they arose.
Patient Service Representative (PSR)
Intermountain Healthcare
01.2018 - 08.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate electronic health records using Cerner health system to support patient care and also used that system for scheduling appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients for some departments .
Education
High School Diploma -
Layton High School
Layton06-2013
Skills
- Microsoft Office
- Customer Service
- Time Management
- Communication
- Attention to Detail
- Accountability
- Problem-solving
- Organizational Skills
- Medical Terminology
- Prioritization
- Typing 60wpm
- Leadership
- Timekeeping
- Remote Work Skills
Languages
Spanish
Native or Bilingual
Timeline
Lead Enhanced Scheduler
Primary Childrens Rehab
08.2021 - Current
Patient Service Representative
Intermountain Healthcare
10.2020 - 08.2021
Patient Service Advocate
AltaMed
03.2020 - 05.2020
Administrative Coordinator
CARD
09.2019 - 03.2020
Patient Service Representative (PSR)
Intermountain Healthcare
01.2018 - 08.2019
High School Diploma -
Layton High School
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