Claudia Palacio
El Paso,TX
Summary
Detail-oriented team player with strong organizational skills. Reliable, personable professional with commitment to accuracy and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Vault Teller
Chase Bank
10.2014 - 09.2018
- Worked within the established policies and procedures and guidelines of a financial institution
- Effectively worked to establish long lasting customer relations
- Effectively listened to customer ques, reviewed accounts and identified customer's financial needs, goals and objectives
- Maintained confidentiality of bank records and customer information
- Trained new hire tellers on branch procedures, and teller operating systems
- Prepared shipments, placed orders for currency and coin; and assisted with monthly audits
- Received branch recognition for outstanding customer service.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
Member Contact Center Representative
Security Service Federal Credit Union
06.2012 - 07.2013
- Worked within the established policies, procedures and guidelines of a financial institution
- Assisted in the processing of transactions accurately and efficiently in a fast paced call center environment
- Provided exceptional customer service by actively listening to inquiries and offering solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Provided members with online banking support.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Associate
Kmart
10.2007 - 05.2012
- Assisted customers with sales, returns, exchanges, payments, and wire transfers
- Mentored and trained new cashiers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Education
El Paso Community College
El Paso, TX2024
- Psychology
Park University
Fort Bliss12.2015
High School Diploma -
Bowie High School
El Paso, TX05.2007
Skills
- Listening and Comprehension
- Honest and Dependable
- Teamwork and Collaboration
- MS Office (Word, Excel, Outlook, Powerpoint)
- Bilingual (English/Spanish)
- Deposit Processing
- Payment Processing
- Cross Selling/Up selling
- Cash Drawer/Vault balancing
- Operating Procedures
- Cash Control Guidelines
- Cash Reporting
- Cash Replenishment
- Customer Engagement
- Shipment Audit
- Alarm Management
- ATM Management
- Organizational Skills
- Data Entry
Timeline
Vault Teller
Chase Bank
10.2014 - 09.2018
Member Contact Center Representative
Security Service Federal Credit Union
06.2012 - 07.2013
Customer Service Associate
Kmart
10.2007 - 05.2012
Education
El Paso Community College
- Psychology
Park University
High School Diploma -
Bowie High School
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