CLAUDIA PALMER
San Antonio,Tx
Summary
Looking to future to start my career as a Nurse assisting patients to provide the best treatment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Baptist Medical Centre
07.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Medical Office Receptionist
Health First Medical Group OB/GYN
01.2023 - 01.2024
- Experience as medical office receptionist
- Various duties include answering phone calls, scheduling appointments, checking patients in/out
- Collecting payments, sending messages to the medical staff, faxing paperwork to different offices, requesting medical records, scanning medical documents on patients’ charts, verifying patient insurance
- Dropping claims, sending face sheet of procedure to the coding department
Medical Office Receptionist
Advent Health CentraCare
01.2023 - 01.2023
- Experience as medical office receptionist
- Various duties include answering phone calls, scheduling appointments, checking patients in/out
- Collecting payments, faxing paperwork to different offices, verifying patient insurance
Medical Office Receptionist
BayCare
01.2021 - 01.2023
- Experience as medical office receptionist
- Various duties include answering phone calls, scheduling appointments, checking patients in/out
- Collecting payments, sending messages to the doctor’s, calling patients to give results, faxing paperwork to different offices, requesting medical records, verifying patient insurance
Store Manager
Chick-Fil-A
01.2017 - 01.2020
- Experience as a store manager leading a team of 18 employees
- Various duties included administrative duties such as hiring new employees, counting money in the cash box, ordering supplies and providing outstanding customer service
- Various position held within company include kitchen prep, front of house team member interacting with customers while taking orders, and team leader supervising team members making sure assigned duties are accomplished
Education
Bachelor’s Degree - Nursing
Universidad Autonoma de Tamaulipas Facultad de Enfermeria Nuevo Laredo
01.2014
Skills
- Caring and compassionate with a strong interpersonal skill in customer service and knowledge of personal care
Certification
Awarded professional nursing license from Mexico City (2015)
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Baptist Medical Centre
07.2024 - Current
Medical Office Receptionist
Health First Medical Group OB/GYN
01.2023 - 01.2024
Medical Office Receptionist
Advent Health CentraCare
01.2023 - 01.2023
Medical Office Receptionist
BayCare
01.2021 - 01.2023
Store Manager
Chick-Fil-A
01.2017 - 01.2020
Bachelor’s Degree - Nursing
Universidad Autonoma de Tamaulipas Facultad de Enfermeria Nuevo Laredo
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