Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Papano

The Bronx,NY

Summary

  • Top-performing customer service representative with extensive experience assisting customers. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

5
5
years of professional experience

Work History

Housekeeping Supervisor

Best Western Plus Hotel
04.2024 - Current
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

HOST/SERVER

BRICKYARD CRAFT KITCHEN & BAR
09.2023 - 01.2024
  • Manage/scheduling reservations, phone calls, emails, while providing the best customer service and keep restaurant operations running smoothly
  • Communicate with front of house staff to optimize seating evenly throughout the wait staff
  • Greet and make guests feel welcomed
  • Take orders and provide excellent customer service.

SERVER

BRONX DRAFTHOUSE
08.2021 - 09.2023
  • Presents food and beverage selections in a prompt and efficient manner
  • Maintaining a dining ambiance with an enthusiastic attitude
  • Obtain revenues by totaling charges, issuing bills and accepting payments.

OFFICE CLERK

CENSUS BUREAU
06.2020 - 11.2020
  • Performed a wide variety of clerical functions associated with the office processing, field operations, recruiting, and administrative operations
  • Maintained personnel files and records, position description files, manuals and instruction books
  • Utilized office automation software such as databases or spreadsheets to retrieve data.

SALES ASSOCIATE/RECEPTIONIST

TRUMP TOWER/WOLLMAN RINK
04.2019 - 03.2020
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers and managing financial transactions
  • Directed phone calls, took messages and scheduled appointments
  • Performed administrative and clerical support tasks, as far as basic filling and recordkeeping.

Education

HIGH SCHOOL DIPLOMA -

BRONX ARENA HIGH SCHOOL
01.2020

Skills

  • Proficient in Microsoft Office
  • Data analysis
  • Spreadsheets
  • Multitasking
  • Cross-cultural communication
  • Perseverance
  • Consensus-building
  • Physical endurance
  • Cultural intelligence
  • Customer service-focused
  • Housekeeping knowledge
  • Guest Relations

Timeline

Housekeeping Supervisor

Best Western Plus Hotel
04.2024 - Current

HOST/SERVER

BRICKYARD CRAFT KITCHEN & BAR
09.2023 - 01.2024

SERVER

BRONX DRAFTHOUSE
08.2021 - 09.2023

OFFICE CLERK

CENSUS BUREAU
06.2020 - 11.2020

SALES ASSOCIATE/RECEPTIONIST

TRUMP TOWER/WOLLMAN RINK
04.2019 - 03.2020

HIGH SCHOOL DIPLOMA -

BRONX ARENA HIGH SCHOOL

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Claudia Papano