Claudia Parker

• Model appropriate personal interaction and life skills at all times.Ensure that client chores are done.Must be available for evening, overnight, and weekend shifts
• crisis intervention or helping to maintain the safety of the program.Responsible for contributing towards the care and welfare of staff and the clients we serve. Other duties as assigned.

• Recruited, interviewed and hired individuals
• Managed daily reports of transactions
• Ordered and stocked store merchandise
• Performed official money count every day
• Maintained all operations within the store
• Opened and closed the store at the beginning and end of shifts
• Upheld a high standard of customer service
• Handled all associate, employee and staff member scheduling
• Counseled, mentored and disciplined staff
• Promoted after months
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Maintaining Shelter records in an accurate, complete and legible manner (including attendance,disciplinary actions, eligibility status, bed assignments, late arrivals, etc.)
• Answering phones, taking messages, attending to requests for information in a professional manneraccording to Shelter procedure
• Maintaining client computer records (CHANGES) according to HSA and Shelter procedures
• Assisting Shelter and client volunteers
• Completing and submitting maintenance requests to Facilities Manager
• Responding to all participant requests and questions in a professional and courteous manner
• Immediately reporting any problems to Supervisor(s) or Manager(s) in accordance with Shelter policiesand procedures
• Attending and participating in daily shift change meetings
• At the end of every shift, ensuring paperwork is complete and workspace is cleaned and organized
• Collecting, tagging, storing, and disposing of participant property according to Shelter policies andprocedures
• Honoring and abiding by Agency rules of confidentiality
• Encouraging participants to engage in groups, activities, and Shelter outings
• May also be responsible for facilitating groups, workshops, and client meetings
• As needed, referring clients to the SF-START team and preparing START intake forms
• As needed, attending staff meetings or trainings even when outside of regular work hours
• Participationin all applicable staff trainings and staff meetings is crucial to the success of every ECS employee
• Performing all other duties as assigned and required.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Handled refunds
• Stocked merchandise
• Counted out cash drawers
• Operated cash register[s
• Assisted customers as neede

• Monitored all points of entry
• Performed all security functions, including Checking tickets
• Followed SPOA standard duties and procedures
• Effectively monitored security during 8 hour shifts

• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Assisted patients with self-administered medications.
• Kept clients engaged in social networks and communities for personal health and growth.

• Stocked production cooler
• Prepped ingredients
• Prepared beverages orders
• Prepared meals and took into account customer food allergies
• Sanitized work station, kitchen, equipment and dishware
• Supervised all kitchen procedures
• Trained as a cook, prep cook and fry cook
• Greeted customers entering store and responded promptly to customer needs.
• Stocked, tagged and displayed merchandise as required.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.

• Stocked items and inventory
• Stocked the floor
• Maintained a clean service environment
• Provided pleasant customer service

• Counted out cash drawer
• Operated cash register[s]
• Assisted customers as needed

• Coordinated with outside vendors to provide supplies and equipment for staff.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Scheduled and prioritized tasks to staff, overseeing work completion.

• Developed treatment plans to help clients build self-confidence and resilience.
• Provided education on mental health topics and resources to clients.
• Listened to clients' concerns and provided encouragement and support.
• Initiated career exploration program, assisting teenagers in identifying and pursuing their vocational interests.

• Organized, sorted, and checked input data against original documents.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

• Sorting donations
• Evaluating items, pricing and tagging items

• Cleaning, organizing and maintaining the sales floor
• Greeting customers
• Customer assistance

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Counted out cash drawers

Operated cash register[s]

Assisted customers as needed

Greeted every customers