Claudia Parra
Sarasota,FL
Summary
Proven professional with a track record of enhancing guest experiences through exceptional guest relations and problem-solving skills. Excelled in reservation management and customer service, significantly improving customer retention. Skilled in Microsoft Office and teamwork, adept at driving results and adapting to dynamic environments. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Homewood Suites By Hilton
02.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase occupancy.
Cashier Team Member
Wendys Fast Food
04.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Staff Member
Palmares Cuba
05.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Participated in team-building activities to foster teamwork and collaboration.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Improved project completion rates by implementing agile methodologies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Tourism Studies - Hospitality Administration And Management
Universidad De Oriente
Santiago De Cuba, Cuba 09.2021
Skills
- Guest Relations
- Initiative-taking
- Reservation Management
- Teamwork orientation
- Microsoft Office
- Property Management Systems
- Professional Appearance
- Problem-solving skills
- Phone and Email Etiquette
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Office Organization
- Time Management
- Hospitality services
- Computer Skills
- Administrative Skills
- Professionalism
- Analytical Thinking
- Adaptability
Languages
French
Professional Working
German
Limited Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Front Desk Agent
Homewood Suites By Hilton
02.2024 - Current
Cashier Team Member
Wendys Fast Food
04.2023 - 11.2023
Staff Member
Palmares Cuba
05.2021 - 02.2022
Bachelor of Tourism Studies - Hospitality Administration And Management
Universidad De Oriente