Summary
Overview
Work History
Education
Skills
painting
Additional Information
Languages
Timeline
Generic

Claudia Pastorino

Ft. Pierce,FL

Summary

Training Director motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Adobe products.

Confident training leader with demonstrated planning, organizational and leadership abilities focused on education and training of professionals. Highly effective at educating people at all different skill levels.

Overview

40
40
years of professional experience

Work History

Training Director

SEA, LLC
03.2016 - Current
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Coordinated technical training and personal development classes for staff members.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Created in-depth training manual for all employees.
  • Developed surveys to identify training needs based on projected production processes and changes.

Managing Director

Instituto Argentino De Actividades Subacuáticas
04.2007 - 07.2019
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Monitored and coordinated workflows to optimize resources.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • I taught recreational and professional diving courses.
  • I trained professionals in the area of teaching recreational and professional diving.


Assistant to the President and CEO

Instituto Argentino Buceo
04.1997 - 04.2007
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Performed research to collect and record industry data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • I taught recreational and professional diving courses.
  • I trained professionals in the area of teaching recreational and professional diving.

Legislative Advisor

Legislature Of The Province Of Buenos Aires
12.1997 - 12.2001
  • Answered telephone and coordinated meetings and conferences.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
  • Managed administrative tasks for firm partners and associates.
  • Provided key administrative assistance to senior management.

Professor of Computer Science

Pro.L.IN.
01.1990 - 02.1996
  • Set up computers and networking systems and delivered step-by-step instructions on basic use.
  • Worked with several Schools organization to implement computer literacy program and technology use into day-to-day instruction.
  • Communicated with students to discuss progress and need for tutoring and extra assistance.
  • Taught several coding language according to age group.
  • Facilitated computer lab of 40 people (per class) from kindergarten to High School teaching how to use computer use and designed appropriate and specialized lesson plans.
  • Compiled, administered and graded examinations or assigned work to others.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Invigilated and graded projects, quizzes and examinations.

Executive Secretary to the Vice President

Impresiones Gráficas Tabaré, Inc.
08.1983 - 01.1990
  • Handled confidential information in professional manner.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated travel arrangements and bookings for executive staff.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events and worked on ad hoc projects.
  • Took notes and dictation at meetings.
  • Screened personal and business calls and directed to appropriate party.
  • Wrote reports, executive summaries and newsletters.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

MBA - Computer And Information Sciences

Universidad Tecnologica Nacional
Buenos Aires, Argenitna
12.1994

MBA - Electronics Technology

Universidad De Buenos Aires
Buenos Aires
12.1988

High School Diploma -

Comercial Nro 18
Buenos Aires, Argentina
11.1983

Skills

  • Budget Management
  • Problem Solving
  • Change Management
  • Needs Assessment
  • Organizational Skills
  • E-Learning Platforms
  • Leadership Training
  • Fluent in Spanish, Portuguese, English
  • Human Resource Management
  • MS Office
  • Data Review
  • I am an Educator

painting

I am an artist, watercolor painter as a hobby.

Additional Information

My favorite sport, and the one I currently teach, is scuba diving at all levels.
I practice cave diving, which forces me to maintain a strong and calm spirit.
I also enjoy good music and practicing sports in general (swimming, trekking, hiking, etc.).

Languages

Portuguese
Limited Working
Spanish
Native or Bilingual
English
Professional Working
Italian
Elementary

Timeline

Training Director

SEA, LLC
03.2016 - Current

Managing Director

Instituto Argentino De Actividades Subacuáticas
04.2007 - 07.2019

Legislative Advisor

Legislature Of The Province Of Buenos Aires
12.1997 - 12.2001

Assistant to the President and CEO

Instituto Argentino Buceo
04.1997 - 04.2007

Professor of Computer Science

Pro.L.IN.
01.1990 - 02.1996

Executive Secretary to the Vice President

Impresiones Gráficas Tabaré, Inc.
08.1983 - 01.1990

MBA - Computer And Information Sciences

Universidad Tecnologica Nacional

MBA - Electronics Technology

Universidad De Buenos Aires

High School Diploma -

Comercial Nro 18

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Claudia Pastorino