Claudia Patricia Lopez
Brownsville
Summary
Dedicated candidate focused on utilizing skills to drive company success and exceed performance targets.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Brownsville Public Utilities Board
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Claims Support Specialist
Pronto Insurance
05.2016 - 2025
- Provided prompt assistance to customers regarding claims, enhancing overall customer experience.
- Efficiently managed phone calls, ensuring all inquiries received timely responses.
- Executed ISO search entries to maintain accurate claim records.
- Generated daily performance reports to track processing metrics.
- Received and scanned legal demands, distributing them to appropriate adjusters swiftly.
- Logged demands and coordinated scheduling for adjusters and management as needed.
- Conducted thorough interviews with involved parties, documenting findings in internal systems.
- Verified insurance coverage and processed payments while managing queue call assistance.
- Assisted in interviews with possible candidates as needed.
Receptionist
St. Vincent Breast Center
09.2016 - 11.2016
- Answered telephones and facilitated communication between patients and doctors through translation.
- Verified insurance coverage to ensure eligibility and streamline billing processes.
- Scheduled appointments efficiently while maintaining organized patient records.
- Scanned files for digital storage, enhancing accessibility and information retrieval.
Registered Dental Assistant
Rodeo Dental and Orthodontics
02.2011 - 11.2015
- Supported dental procedures as chairside assistant, enhancing patient experience across age groups.
- Instructed parents on proper oral hygiene to promote better health outcomes.
- Promoted relaxation techniques for children prior to treatment, easing anxiety.
- Clarified postoperative care instructions for diverse dental procedures, ensuring comprehension.
- Leveraged Dentrix and Open Dental systems for streamlined administrative tasks.
- Interacted effectively with patients aged six months to elderly adults, fostering trust.
- Guided caregivers in understanding treatment options and follow-up care requirements.
- Motivated children with supportive language before treatment initiation.
Education
Dental Assisting - undefined
South Texas Vocational Institute
02.2010
High School Diploma -
Lopez High School
Brownsville, TX06.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Technical support
- Quality control
- Clerical support
- Filing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Brownsville Public Utilities Board
05.2025 - Current
Receptionist
St. Vincent Breast Center
09.2016 - 11.2016
Claims Support Specialist
Pronto Insurance
05.2016 - 2025
Registered Dental Assistant
Rodeo Dental and Orthodontics
02.2011 - 11.2015
Dental Assisting - undefined
South Texas Vocational Institute
High School Diploma -
Lopez High School