Claudia Pavlenko
Charlotte,NC
Summary
MANAGEMENT PROFESSIONAL
Well-versed in optimizing operations and driving team performance. Known for fostering collaborative environments and consistently meeting organizational goals. Proficient in strategic planning and adaptable to dynamic business needs.
Overview
16
16
years of professional experience
Work History
Manager in Charge
Bojangles'
12.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Licensed Insurance Producer
State Farm
09.2023 - 12.2024
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
Licensed Insurance Producer
GEICO
04.2022 - 09.2023
- Provided coverage option information to assist clients in protecting assets.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sales Consultant
Windstream
09.2019 - 11.2019
- Gaining and maintaining product and service knowledge through a series of rigorous training.
- Leveraging communication skills to close deals clients over the phone.
- Strong interpersonal skills to engage with customers, while building rapport, and deliver persuasive sales pitches.
- Strategic Prospecting Skills.
- Using expert level communications skills to zero in on true customer needs.
- Created detailed sales presentations to communicate product features and market data.
Business Development Specialist
Adams auto group
05.2016 - 10.2016
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Business development: assisting company to bring in new customers and expanding the business.
- Customer service: resolving customer complaints in a friendly manner.
- Having knowledge of products.
- Attentiveness with customers.
- Front desk: greeting and inviting to customers while making them feel welcome, and organizing the guest visiting system.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
Medical Assistant
Mount Zion medical clinic
06.2015 - 08.2015
- Working hand in hand in medically assisting the doctor to better serve the patients.
- Responsible for regularly using a variety of different computer systems to process daily reporting.
- Handling patients medical complaints and reports in an effective manner.
- Used medical software to track patient information and lab data and enter into electronic medical record.
- Obtained insurance information, referrals, and precertification for testing.
Owner and operator
Penguin floors
12.2009 - 08.2011
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Financial management, ability to effectively handling finances.
- Self motivated, leader with focus on daily accomplishment of goals.
- Responsible for visiting all the job sites.
Education
Monticello High School
Monticello, KYSkills
- Trilingual: able to read and write fluently in English, Spanish, Portuguese
- Client relationship management
- Excellent customers service
- Excellent sales skills
- Great familiarity with various computer programs
- Conscientious, hard-working, and attentive to detail
- Leadership qualities
- Negotiating and persuasion skills
Timeline
Manager in Charge
Bojangles'
12.2024 - Current
Licensed Insurance Producer
State Farm
09.2023 - 12.2024
Licensed Insurance Producer
GEICO
04.2022 - 09.2023
Sales Consultant
Windstream
09.2019 - 11.2019
Business Development Specialist
Adams auto group
05.2016 - 10.2016
Medical Assistant
Mount Zion medical clinic
06.2015 - 08.2015
Owner and operator
Penguin floors
12.2009 - 08.2011
Monticello High School