Claudia Pena
Miami,FL
Summary
My objective is to obtain a position with a strong and established company where I can grow in education and experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
CG Cosmetic Surgery
Miami, FL
10.2020 - 11.2023
- Develops and maintains office forms and procedures, and assists with administrative tasks.
- Identifying potential patients and reaching out to them through various channels.
- Preparing and presenting proposals to future cosmetic patients
- Developing and implementing strategies to increase revenue
- Monitoring patients' accounts, tracking sales activities, and reporting results.
- Meeting and exceeding targets, closing the month with significant numbers.
- Communicate with all new and existing cosmetic surgery patients at the initial phone call or via email.
- Answer detailed questions about surgeon, practice, procedures, and help patient easily understand all information to make a qualified decision.
- Provide retail support, take payments: cash, debit, or credit.
- Resolved customer inquiries via telephone, email, or face-to-face interactions.
CSR
Estrella Insurance
07.2017 - 10.2020
- As an insurance company customer service representative my duties were to manage insurance company inquiries, resolves service problems, documents customer requests, and finalizes policy adjustments.
- Ensuring deadlines were met
- Implementing strategies and promotions to attract more clients
- Preparing invoices and charging clients with credit and debit cards.
- Reaching sales Goals every month
- Work in a team setting environment
Office Manager
Blue GIraffe
Miami, FL
02.2015 - 07.2017
- Developed implements and managed quality control systems designed to ensure continuous production of advanced meat production
- Ensure a high quality product
- Supervise workers engaged in inspection and testing activities to ensure high productivity
- Provide technical and statistical expertise to teams.
CNA
Veterans Home
Nebraska City, GRAND ISLAND
02.2013 - 01.2015
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Admissions Department
ISEAD business school
MIAMI , FL
02.2012 - 02.2013
- Help future students with their questions and enrollment process
- Schedule and conduct interviews
- Contacting the students via skype, email, or phone calls, using Microsoft Word and Excel.
- Follow standard policies and work in a team setting environment
Cashier
Presidente Supermarket
06.2010 - 02.2012
- Greet customers during transactions
- Assist customers while ringing up/weighting items for purchase
- Accept/verify/process payments from customer in the form of cash, check, debit, EBT, and check
- Perform other related duties as needed as assigned by manager.
Education
CSR (CUSTOMER SERVICE REPRESENTATIVE - CSR
Aps Online School
Aurora, CO06-2017
CNA - CNA
VETERANS HOME
Nebraska City, NE02-2013
High school diploma -
Southwest Miami Senior High School
Miami, FL06.2010
Skills
- Verbal communication skills
- Strategic thinking
- fluent in english and spanish
- Quick learning skills
- Multi tasking
- Professional verbal speaking
- Highly motivated
- Problem solving
- Adaptability
- Collaboration
- Critical thinking
- Organized
- Reliable
- Self confidence
- Handling pressure
- Fully bilingual
- Scheduling expertise
- Stress management techniques
- Insurance Verification
- Payment Collection
- Copay collecting
- Patient Relations
- Maintaining confidentiality
- Office workflow support
- HIPAA Compliance
- Office Administration
Timeline
Surgical Coordinator
CG Cosmetic Surgery
10.2020 - 11.2023
CSR
Estrella Insurance
07.2017 - 10.2020
Office Manager
Blue GIraffe
02.2015 - 07.2017
CNA
Veterans Home
02.2013 - 01.2015
Admissions Department
ISEAD business school
02.2012 - 02.2013
Cashier
Presidente Supermarket
06.2010 - 02.2012
High school diploma -
Southwest Miami Senior High School
CSR (CUSTOMER SERVICE REPRESENTATIVE - CSR
Aps Online School
CNA - CNA
VETERANS HOME
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