Claudia Peña
Chicago,IL
Summary
Versatile and customer-oriented professional with extensive experience in the hospitality and restaurant industry. Throughout my career, I have honed key skills such as customer service management and efficient problem solving. My ability to maintain a high level of service in fast-paced situations has allowed me to enhance the customer experience and foster customer loyalty. I stand out for my proactive approach, clear communication and ability to listen and understand customer needs, which allows me to anticipate problems and provide customized solutions.
Overview
7
7
years of professional experience
Work History
Host/Carry Out
Smoke Daddy
Chicago, Illionis
01.2025 - Current
- Greeted and seated guests, provided menus, and highlighted daily specials to enhance guest experience.
- Scheduled reservations and coordinated with staff to accommodate large parties and special requests.
- Managed carry-out orders efficiently, ensuring accuracy and timely preparation for pickup customers.
- Monitored guest satisfaction during service and communicated specific needs to serving and bussing staff.
- Resolved guest concerns and disputes promptly to maintain a welcoming and professional environment.
Server Assistant
Hearth&Hill
Park City, Utah
07.2024 - 01.2025
- Cleaned and set up tables between customers and between each shift according to restaurant specifications, ensuring cleanliness and readiness for customers.
- Maintained cleanliness in the dining area, removing dirty dishes, sweeping and mopping as needed.
- Served drinks to customers and replenished supplies as needed; assisted servers with food and beverage service.
- Supervised the dining area to ensure customer satisfaction by responding to requests for additional items or assistance.
- Maintained constant communication with staff to ensure the flow of the restaurant throughout the shift.
Food Runner, Expediter
Hearth&Hill
Park City, Utah
07.2024 - 01.2025
- Coordinated the efficient delivery of orders between the kitchen and the service area, ensuring that dishes were delivered accurately and on time.
- Oversaw the preparation of dishes to ensure all ingredients were correct and orders were fulfilled according to customer requirements.
- Managed orders at times of high demand, maintaining organization and ensuring a smooth output of dishes.
- Transported dishes from the kitchen to customer tables, ensuring that food arrived in a timely manner and at the correct temperature.
- Collaborated closely between communicating with kitchen staff and staff to troubleshoot any problems or errors in orders and improve service efficiency.
Host
Hearth&Hill
Park City, UT
05.2024 - 01.2025
- Managed the reservation system, efficiently assigning tables based on customer preferences and restaurant availability.
- Answered phone calls and responded to customer inquiries, ensuring that all were answered in a clear and satisfactory manner.
- Offered recommendations on restaurant menus, promotions or special events.
- Ensured that the entrance and reception area was always tidy, clean and well presented.
- Notified the service team of customers' special needs or any particular requests.
Cafe Attendant
Apple A Day Cafe
Miami, FL
01.2024 - 05.2024
- Accurately took customers' food and beverage orders, paid attention to special requests and dietary restrictions.
- Maintained cleanliness and organization of dining areas, including tables, chairs and serving stations.
- Established good communication with kitchen staff to ensure efficient service and resolved any problems with orders.
- Prepared coffee, tea, espresso, cappuccinos, lattes and other coffee drinks according to standard cafeteria recipes.
- Balanced cash registers at the beginning and end of each shift, resolving discrepancies as needed.
Supply Chain and Customer Care Specialist
Natura Cosmetics
Lima, Peru
07.2018 - 09.2023
- Led customer feedback analysis to identify trends and develop strategies that improved customer experience, loyalty, and satisfaction.
- Optimized interactions across multiple channels (calls, emails, social media), ensuring a seamless omnichannel experience and reducing abandonment rates.
- Led process optimization and strategic improvements across the supply chain, focusing on operational efficiency, cost control, and alignment with organizational goals to ensure timely delivery and enhance competitiveness
- Strengthened relationships with key clients and suppliers, ensuring expectations were met while optimizing quality, delivery times, and costs within the supply chain.
Education
Bachelor's Degree -
Peruvian University of Applied Sciences
Lima, Peru12-2018
Skills
- Excellent communication
- Teamwork
- Attention to Detail
- Quick learner
- Friendly, positive attitude
- Problem resolution
- Customer service
- Quality assurance
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional
Timeline
Host/Carry Out
Smoke Daddy
01.2025 - Current
Server Assistant
Hearth&Hill
07.2024 - 01.2025
Food Runner, Expediter
Hearth&Hill
07.2024 - 01.2025
Host
Hearth&Hill
05.2024 - 01.2025
Cafe Attendant
Apple A Day Cafe
01.2024 - 05.2024
Supply Chain and Customer Care Specialist
Natura Cosmetics
07.2018 - 09.2023
Bachelor's Degree -
Peruvian University of Applied Sciences
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