Claudia Perah
Aberdeen,NJ
Summary
Experienced financial professional with 20+ years of proven ability to work independently or lead a team to achieve goals. Adheres to quality standards and willing to go beyond job title to get tasks done. Collections Manager with expertise in process improvement, strategy building, delinquency reduction, department management, and inter-department collaboration.
Overview
26
26
years of professional experience
Work History
Collections Manager
Fly Now Pay Later
London, UK
05.2022 - Current
- Collaborated with internal and external teams to develop solutions that support collections effectiveness
- Developed, tested, executed, and maintained a global revenue-driven strategy
- Maintained and documented relevant policies and standard operating procedures
- Managed the associated costs to collect by harmonizing processes and technologies across geographies while being flexible to local and statutory requirements
- Conducted daily meetings with team members to set expectations, provide feedback, and create a team environment where everyone can participate and exchange ideas
- Managed relationships with third-party providers, including collection agencies.
Assistant Branch Manager
Mariner Finance
Boynton Beach, FL
02.2021 - 05.2022
- Overseeing the day-to-day operations of assigned accounts to ensure goal and service expectations are met
- Performing data analysis to identify areas of opportunity, improve the processes, and effectively drive decision-making
- Soliciting business from current and new customers, updating applications, reviewing financial documents, determining appropriate product offerings, and closing loans.
Credit and Collections Manager
Material Bank
Boca Raton, FL
10.2020 - 02.2021
- Reviewing accounts receivable reports to ascertain the status of collections and balance outstanding
- Evaluating the effectiveness of current collection policies and procedures
- Implementing alternative recommendations to reduce risk or loss
- Responsible for all collection activities, billing, and accounts receivables, such as processing credit card payments and generating invoices.
Collections Manager
BFS Capital
Coral Springs, FL
05.2017 - 10.2020
- Managed a team of Collections Analysts servicing a portfolio of over $186M
- Communicated performance expectations, monitored individual progress, and provided feedback and coaching
- Focused on minimizing company losses by analyzing the reasons for default and investigating trends
- Worked closely with the Risk Department by providing insight on industry changes
- Effectively built processes for interdepartmental collaboration between Collections, Sales, and Underwriting
- Actively involved in all settlement negotiations with merchants and their attorneys
- Resolved delinquency while preserving customer relationships for future business funding.
Office Manager
CitiFinancial Servicing
Coral Springs, FL
08.2010 - 05.2017
- Responsible for interviewing, training, coaching, performance appraisals, and call monitoring
- Communicated expectations to the team by holding daily meetings to determine the course of action
- Assigned work lists, monitored workload, and set up work schedules to ensure proper coverage
- Monitored accounts to confirm appropriate account handling, including skip tracing
- Handled escalated calls from unhappy customers to turn challenging situations into win-win solutions
- Addressed customer needs by determining the proper solution for their situation
- Processed customer applications, reviewed documentation received, and determined product eligibility
- Analyzed data to make recommendations regarding net credit losses, expense control, and liquidation
- Prepared journal entries, account analysis, and balance sheet reconciliations
- Ensured all documentation complied with company policy and met all regulatory requirements
- Performed monthly branch audits and managed the center's loss mitigation portfolio to ensure compliance.
Senior Loan Officer
Transcontinental Lending
Fort Lauderdale, FL
01.2006 - 01.2007
- Originated loans by visiting builders' and realtors' offices to offer financing options for their clients
- Analyzed customer's situations and determined suitable products for their individual needs
- Collected appropriate documentation from each applicant and managed the loan through all states of funding to ensure the process was executed efficiently
- Built strong partnerships by attending networking events with builders and realtors to become their go-to mortgage broker.
Loan Specialist
Washington Mutual Finance
Lauderhill, FL
11.2000 - 07.2003
- Extended personal loans, mortgage, and retail credit within lending authority, evaluated risk, and closed loans
- Ordered title work with the designated company and ensured all stipulations were met to obtain a clear title
- Called local business owners and arranged meetings to introduce them to our products and services to benefit them and their customers
- Personally visited the business locations and trained their sales staff to correctly fill out, review, and submit loan applications for consideration.
Lending & Collections Administrator
American General Finance
FL, FL
10.1997 - 11.2000
- Updated loan applications and analyzed customer documentation to determine the best product to offer
- Consistently exceeded monthly goals on lending, collections, and credit insurance sales
- Managed assigned work list by contacting delinquent customers, skip tracing, filing litigation, working on stipulations, and attending small claims court.
Education
Elementary Education
Hudson County Community College
01.1994
Skills
- Strong leadership abilities to manage and motivate a team of collections specialists
- Expertise in developing and implementing collections strategies to improve cash flow and reduce delinquency rates
- Excellent communication skills to effectively negotiate with customers and resolve disputes
- Proficiency in data analysis and reporting to track and analyze collections performance metrics
- Knowledge of relevant regulations and laws related to collections, such as the Fair Debt Collections Practices Act (FDCPA)
- Experience with collection software and tools, such as skip-tracing software
- Ability to adapt to changing business needs and priorities and to work well under pressure and tight deadlines
- Strong problem-solving skills to identify root causes of delinquency and develop targeted solutions
- Commitment to ethical and compliant collections practices and delivering a positive customer experience
- Fluent in English and Spanish
- Process Improvement Strategies
- Performance Improvement
- Customer Service Management
- Policy Enforcement
- Performance Tracking
- Department Management
- Proficient in Microsoft Applications
- Bilingual Fluency in Spanish
- Account Reconciliation
- Strong Communication Abilities
Timeline
Collections Manager
Fly Now Pay Later
05.2022 - Current
Assistant Branch Manager
Mariner Finance
02.2021 - 05.2022
Credit and Collections Manager
Material Bank
10.2020 - 02.2021
Collections Manager
BFS Capital
05.2017 - 10.2020
Office Manager
CitiFinancial Servicing
08.2010 - 05.2017
Senior Loan Officer
Transcontinental Lending
01.2006 - 01.2007
Loan Specialist
Washington Mutual Finance
11.2000 - 07.2003
Lending & Collections Administrator
American General Finance
10.1997 - 11.2000
Elementary Education
Hudson County Community College
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