Claudia Perez
Miami,FL
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
18
18
years of professional experience
Work History
HHA
Faith Healthcare Center
Miami , FL
04.2016 - Current
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Maintained accurate records of patient care, condition, progress and concerns.
- Organized client's personal items for easy access during daily activities.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Gave assistance with ambulation using proper body mechanics techniques when necessary.
- Provided respite services for family members who need time away from caring for their loved ones.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped client with medication self-administration.
- Recognized emergency situations and implemented appropriate procedures.
Problem Solver
Amazon
Miami , FL
06.2017 - 11.2021
- Identified and analyzed complex problems to develop effective solutions.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Utilized data analysis tools to identify trends in customer feedback and prioritize areas for improvement.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Researched new technologies and identified opportunities for integrating them into existing products or services.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Maintained records and charts to track and report progress of process improvements.
- Reduced conflict and divisive behaviors to reach productive solutions.
- Conducted immediate and longer-term follow-ups to ascertain effectiveness of problem-solving activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager Director
Gorsitec
Guadalajara , Jalisco
05.2006 - 01.2014
- Developed and implemented administrative procedures to maximize efficiency.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Identified and solved problems to enhance management and business direction.
- Monitored office inventory to maintain supply levels.
- Organized and maintained documents, files and records.
- Planned and controlled budgets for contracts, equipment and supplies.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Education
Computation
InterAmerican Technical Institute
Miami, FL10.2018
HHA
InterAmerican Technical Institute
Miami, FL03.2016
Associate of Arts - Bilingual Executive Secretary
Columbia College Panamericano
Guadalajara07.1989
Skills
- Patient Transportation
- Behavioral Management
- Care Plan Assessment
- Patient Care
- Material Handling
- Order Processing
- Quality Control
- Order and Refund Processing
- Microsoft Office
- Problem Resolution
- Human Resources
- Business Administration
- Client Relationships
- Strategic Planning
Languages
English
Elementary
Spanish
Native/ Bilingual
Timeline
Problem Solver
Amazon
06.2017 - 11.2021
HHA
Faith Healthcare Center
04.2016 - Current
Manager Director
Gorsitec
05.2006 - 01.2014
Computation
InterAmerican Technical Institute
HHA
InterAmerican Technical Institute
Associate of Arts - Bilingual Executive Secretary
Columbia College Panamericano
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