CLAUDIA P PEREZ
Las Vegas,NV
Summary
Seeking a position with a growing organization that allows for the application of experience in previous roles, as well as the opportunity to display strong coordination, Family Stabilization Case Manager in Family Housing Services, schedule management, project and deadline management, customer service, communication, secretarial and support skills.
Overview
14
14
years of professional experience
Work History
Leasing Consultant 3Mo & Assistant MNGR 3Mo
BGSF Staffing/RMI-Latitude PMRS
12.2023 - 05.2024
- Maintaining all records of the community, rent-roll, delinquency reports, move in/move outs etc
- Monitor-pursue delinquent rents, generated legal actions following guidelines
- Posting rents in the accounting system, move ins-move outs, and any services requested
- Assisting with all touring, accepting and processing applications, and proper follow ups-calls
- Marketing, renewals, traffic logs, and providing proper information when requested by others
- Inputting all applications, and all other documentation in the system accurately
- Preparing bank deposits daily, issuing appropriate notices, when necessary, late payments, eviction notices, collections, returned checks etc
- Conducted unit inspections for the move ins/move outs, Covering for the Community Manager when out of the office
- Dealing with residents' concerns, supervised the maintenance and porter with a positive attitude, and Grace Hill training-courses on a daily basis.
Mindoula Health, Outreach and Enrollment Coordinator (OEC)
- 03.2023
- Completed initial and continuous outreach and engagement to a cohort of members on a regular basis virtually and in-person
- During outreach, provided appropriate education and answer questions about Mindoula's Population Health Programs and other programs as needed
- Evaluated the behavioral health needs of a member via validated assessments and interview questions and assess risk for self-harm
- Following agreement of enrollments, completed warm hand-off to the assigned Care Extender, and schedule initial calls/appointments for completion of enrollments
- Supports enrolled members and team members by completing resource development and outreach in support of members served
- Encouraged members to express feelings and discussed their behavioral health struggles and needs
- Produced high-quality documentation for the members to receive the best treatment possible
- Prepared and maintained all required records, reports, paperwork, and members' diagnostic records, maintaining the confidentiality of members at all times
- Accurately completed all case notes in a professional, timely manner
- Entered data into multiple locations in a timely manner
- Uphold professional standards as a representative of Mindoula Health.
Family Stabilization Case Manager
Family Housing Services, Help of SouthernNevada
08.2021 - 09.2022
- Direct case management for Anthem members for services in homeless prevention
- Provided assistance with the applications to rental/or utilities assistance and Rapid re-housing due to clients financial hardship
- Provided information and referrals to various community resources, as appropriate
- Working with HMIS/CMIS system-forms to input client data, collected data to complete intakes, scanned all documents, organized all forms
- Maintained compliance with the program guidelines, maintained clients confidentiality and maintained positive relations with clients, local community agencies and all team members
- Performed other duties as assigned by the Director of FHS services and Program manager Assisted in completing program guidelines, assisted with assessments for new clients in English and Spanish
- Assisted other programs with their clients applications for the Cares Housing Assistance, translating, and various needs
- Reviewed all invoices and bills for accuracy, completed purchased orders with attached invoices and submitted all with signatures
- Assisted our low-income clients with community resources, finding temporary housing opportunities for eligible participant, and followed up with all tasks to ensure all completed and more.
On-Site Manager
Country Club Mobile Estates Park/La Cumber Management
05.2011 - 03.2019
- Provided high level customer service and ensure compliance to all company's rules and regulations
- Ensured customer satisfaction by responding to customer enquiries in a responsive manner
- Trained all temporary employees and new hired staff in line with company policies and procedures
- Managed operations and check-ins of employees to ensured staff's availability
- Organized business review meetings with clients to continuously improve performance
- Monitored all company activities and ensure compliance with company procedures and policies
- Recruited and trained employees to achieve and maintain company objectives
- Conducted all hiring, interviewing, pre-employment assessments, and background investigations
- Coordinate with supervisors to plan activities for higher productivity on production site
- Developed relationship with management, acting liaison to resolve employee issues
- Evaluated performance and counseled employees, develop ways to maintain a high level of employee retention
- Maintained weekly payroll and personal files, provided orientations and training to enforce protocol
- Handled Rent responsibility, Collecting, Tenants, Leases, Move outs, Evictions, Maintenance and Repairs, Managing Budget/Records, All billing records, Vouchers, Vendors checks.
Property Manager
Porta Rosa Apartments
10.2010 - 05.2011
- Supervised all on-Site staff-maintenance, painters, porters, lease consultant
- Responsibilities included the conversion of 166 units to make rent ready
- Posted amounts Payables/Receivables all invoices
- Accounting all rents handle all delinquent amounts; initiate legal proceeding
- Coordinated services between vendors and service department
- Maintained accurate business records and update reports.
Education
High School Diploma Completed -
Channel Islands High School
Associate Degree in Sociology -
Oxnard College
12.2020
Skills
- Section 8 LIHT
- Low Income Housing Tax Credit Experience
- Yardi V -Grace Hill Courses
- Ability to Meet Deadlines and Multitask
- Extensive Computer and Software Skills
- 10 Years Management Experience
- Ability to Quickly Master New Skills
- Fluent in Speaking and Writing Spanish
- Excellent at Project Management
Training
- ReliAs, Client Courses 30 classes-trainings, 1/2021, 2022
- Real Estate Certificates, R.E. Practice, R.E. Finance, R.E. Principles
- Clinical Training Institute, Phlebotomy Tech I
Timeline
Leasing Consultant 3Mo & Assistant MNGR 3Mo
BGSF Staffing/RMI-Latitude PMRS
12.2023 - 05.2024
Family Stabilization Case Manager
Family Housing Services, Help of SouthernNevada
08.2021 - 09.2022
On-Site Manager
Country Club Mobile Estates Park/La Cumber Management
05.2011 - 03.2019
Property Manager
Porta Rosa Apartments
10.2010 - 05.2011
Mindoula Health, Outreach and Enrollment Coordinator (OEC)
- 03.2023
High School Diploma Completed -
Channel Islands High School
Associate Degree in Sociology -
Oxnard College