Claudia Perez
El Paso,TX
Summary
Skilled in troubleshooting and customer service, I excelled at Charter Communications by enhancing customer satisfaction through resolving complex technical issues and fostering loyalty. My adaptability and problem-solving skills led to significant improvements in process efficiency and customer relations, showcasing my commitment to excellence and ability to drive positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Res Video Tech Support
Charter Communications, Time Warner Cable
09.2021 - 09.2024
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
- Process payments, Go over billing statements,reset login information, set up appointments.
Benefit Verification Specialist
Capgemini
11.2020 - 06.2021
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
Research Investigator
DATAMARK
12.2019 - 03.2020
- Outbound calls to customer in regards to lost packages,
- Gather information on contents inside the package.
- Back track and follow up with previous hub where package was last seen.
- Use our contents research software to look through the list and found items to see if anything matches the item we are researching.
Customer Service Representative
Alorica
05.2018 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Process credit card payments, reset password, file claims, help navigate online banking, replace cards.
Customer Service Representative
GC Services
11.2012 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Help customer fill out BOL for freight shipments, Track customer packages and freight shipments , Educate customer on proper paperwork needed for international shipments, file claims, open up case for lost shipments.
Education
Diploma -
Montwood High School
El Paso, TX06.2010
Skills
- Friendly, Positive Attitude
- Attention to Detail
- Time Management
- Problem-Solving
- Computer Proficiency
- Customer Service
- Multitasking
- Documentation and Recordkeeping
- Excellent Communication
- De-Escalation Techniques
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
- Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Res Video Tech Support
Charter Communications, Time Warner Cable
09.2021 - 09.2024
Benefit Verification Specialist
Capgemini
11.2020 - 06.2021
Research Investigator
DATAMARK
12.2019 - 03.2020
Customer Service Representative
Alorica
05.2018 - 08.2019
Customer Service Representative
GC Services
11.2012 - 08.2017
Diploma -
Montwood High School
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