Claudia Perez
El Paso,TX
Summary
Skilled in troubleshooting and customer service, I excelled at Charter Communications by enhancing customer satisfaction through resolving complex technical issues and fostering loyalty. My adaptability and problem-solving skills led to significant improvements in process efficiency and customer relations, showcasing my commitment to excellence and ability to drive positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Res Video Tech Support
Charter Communications, Time Warner Cable
El Paso, TX
09.2021 - 09.2024
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
- Process payments, Go over billing statements,reset login information, set up appointments.
Benefit Verification Specialist
Capgemini
El Paso, TX
11.2020 - 06.2021
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
Research Investigator
DATAMARK
El Paso, TX
12.2019 - 03.2020
- Outbound calls to customer in regards to lost packages,
- Gather information on contents inside the package.
- Back track and follow up with previous hub where package was last seen.
- Use our contents research software to look through the list and found items to see if anything matches the item we are researching.
Customer Service Representative
Alorica
El Paso, TX
05.2018 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Process credit card payments, reset password, file claims, help navigate online banking, replace cards.
Customer Service Representative
GC Services
El Paso, TX
11.2012 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Help customer fill out BOL for freight shipments, Track customer packages and freight shipments , Educate customer on proper paperwork needed for international shipments, file claims, open up case for lost shipments.
Education
Diploma -
Montwood High School
El Paso, TX06.2010
Skills
- Friendly, Positive Attitude
- Attention to Detail
- Time Management
- Problem-Solving
- Computer Proficiency
- Customer Service
- Multitasking
- Documentation and Recordkeeping
- Excellent Communication
- De-Escalation Techniques
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
- Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Res Video Tech Support
Charter Communications, Time Warner Cable
09.2021 - 09.2024
Benefit Verification Specialist
Capgemini
11.2020 - 06.2021
Research Investigator
DATAMARK
12.2019 - 03.2020
Customer Service Representative
Alorica
05.2018 - 08.2019
Customer Service Representative
GC Services
11.2012 - 08.2017
Diploma -
Montwood High School