Claudia Perez
Los Angeles,CA
Summary
Results-oriented Senior Operations Manager with expertise in inventory coordination and process optimization. Leads cross-functional collaboration and risk management, driving data-informed decisions and effective team training. Focused on adhering to corporate protocols while managing budgets and exceeding revenue targets. Committed to fostering collaboration and employee well-being to enhance product innovation.
Overview
14
14
years of professional experience
Work History
Senior Operations Manager
CAMPER
New York, United States
05.2012 - 01.2026
- Senior operational lead for the U.S. and Canada market, overseeing end‑to‑end retail operations while providing strategic wholesale and cross‑departmental support.
- Owned day‑to‑day operational performance across retail locations, warehouse coordination, and corporate partners, directly influencing customer experience and profitability.
- Partnered closely with the Country Retail Director to deliver continuous efficiency gains, cost controls, and scalable operational improvements.
- Led process improvements for inventory flow, inbound/outbound logistics, and warehouse tracking—reducing operational friction and improving accuracy.
- Analyzed data and tracked KPIs to identify operational risks and growth opportunities, informing strategic decision-making.
- Connected retail, customer service, finance, and wholesale teams to ensure consistent execution of operational initiatives.
- Supported wholesale operations, including infrastructure, reporting, and coordination during periods of growth and transition.
- Provided operational expertise for launch and expansion of NNormal.com, ensuring wholesale readiness and alignment with operational strategies.
- Reviewed and validated financial statements, resolving discrepancies prior to AP/AR submission to ensure fiscal integrity.
Wholesale Operations Manager
Nnormal
Los angeles
01.2024 - 01.2025
- Managed wholesale inventory and ensured optimal stock levels across all locations.
- Coordinated logistics to streamline product distribution to retailers and partners.
- Managed day-to-day operations of the warehouse, including receiving, stocking, picking and packing, shipping, returns processing and cycle counting.
- Analyzed market trends to inform purchasing decisions and inventory management.
- Analyzed operational data to identify areas for improvement in terms of cost savings and process optimization.
- Maintained vendor relationships to secure timely product deliveries at competitive prices.
- Conducted regular audits to ensure accurate inventory counts and proper storage methods were being utilized in the warehouse.
- Maintained compliance with industry regulations and company policies in operations.
- Trained and mentored staff on best practices in wholesale operations.
- Developed training programs for new employees on policies, procedures and best practices.
- Directed staff in daily activities such as order entry, processing, loading, unloading trucks and other related duties.
- Developed forecasts based on historical trends to manage inventory levels proactively.
- Collaborated with other departments within the organization to develop effective supply chain solutions that meet customer needs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Associate of Arts - Business Management
Los Angeles Southwest College
Los Angeles, CASkills
- Enterprise and retail operations leadership
- Wholesale operations support
- Cross-functional project management
- Process optimization and SOP development
- Commercial and financial acumen
- Inventory and supply chain coordination
- Customer experience strategy
- Executive and stakeholder partnership
- Team leadership and training
- Risk management and operational controls
- Logistics coordination
- Market analysis
- Technology integration
- KPI reporting
- Forecasting
Technology Tools
- ERP & Business Systems: SAP, Microsoft Dynamics.
- Customer Relationship Management (CRM): Salesforce.
- Workflow Automation & Communication: Slack, Microsoft Office Suite, ASANA
Timeline
Wholesale Operations Manager
Nnormal
01.2024 - 01.2025
Senior Operations Manager
CAMPER
05.2012 - 01.2026
Associate of Arts - Business Management
Los Angeles Southwest College