Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Claudia Piedrahita

Mauldin,SC

Summary

Seasoned HR professional with a proven track record at ADUSA, enhancing employee retention and refining recruitment processes. Excelled in leveraging strong interpersonal and Microsoft Office skills to drive process improvements and strategic HR management. Recognized for outstanding achievements, including significant contributions to team productivity and operational efficiency.

Overview

25
25
years of professional experience

Work History

Supervisor II (Distributions Operations)

ADUSA
Mauldin, SC
07.2022 - Current
  • Supervise day-to-day activities of the department, ensuring productivity and safety.
  • Efficiently leading associates toward attaining their individual and combined goals through hands-on guidance.
  • Ensure that department operational and budget goals are successfully met.
  • Provide accurate reporting information to the DC leadership team and others.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Human Resources Generalist

D&W Fine Pack
Fountain Inn, SC
10.2021 - 07.2022
  • Lead new talent acquisition and recruitment processes for over 50 new full-time hires.
  • Facilitated New Hire Orientation (in English and Spanish).
  • Assisted employees with routine personnel and benefits-related questions.
  • Maintained benefit programs, physical files, and HRIS systems.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
  • Advised managers and supervisors on effective methods for handling disciplinary actions or terminations when necessary.
  • Advised managers and supervisors on effective methods for handling disciplinary actions or terminations when necessary.

Human Resources Admin I

ADUSA
Mauldin, SC
05.2021 - 10.2021
  • Coordinated the flow of various HR activities in the areas of recruiting, total rewards, LOA, etc.
  • Processed and generated required HR reporting, such as Leave of Absence tracking and reporting.
  • Provided guidance and support to managers on employee relations and performance management issues.
  • Planned and assisted with associate engagement events, job fairs, and other recruiting activities.
  • Supported diversity and inclusion initiatives to promote an equitable workplace.
  • Developed and implemented recruitment strategies to attract highly qualified candidates.
  • Scheduled or conducted new employee orientations.

Human Resources Representative III

C&S Wholesale Services Inc.
Mauldin, SC
10.2016 - 04.2021
  • Assisted with new employee onboarding and ensured all pre-employment forms were completed properly.
  • Administrator of the Workday HRIS system: New hire information, terminations, and processes, employee changes, and updates.
  • Acted as a resource for employees on programs such as benefits, wellness, and company policies.
  • Advised and counseled on company rules, policies, procedures, and corrective actions.
  • Facilitated, advised, and counseled on legal compliance issues, including FMLA, STD, FLSA, and unemployment.
  • Assisted the HR Manager, managers, and supervisors in the development of training programs for all levels of employees.

Human Resources Assistant

House of Raeford
Greenville, SC
01.2013 - 09.2016
  • Led new talent acquisition and recruitment processes for over 50 new full-time hires.
  • Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement.
  • Provided full administrative support to the HR Manager and Officers by leading HR initiatives and special projects.
  • Administered company-wide compensation and benefit plans to employees.
  • Prepared materials and reports for compliance audits.
  • Coordinated new employee onboarding with orientation scheduling and preparation.

Technical, Quality Assurance and Customer Service Coordinator

Verizon Wireless
Greenville, SC
10.2001 - 11.2012
  • Troubleshoot wireless technical issues escalated from customer support and other departments.
  • Resolved customer complaints and concerns using strong verbal and negotiation skills.
  • Led team presentations on new processes implemented to increase customer satisfaction.
  • Supervised call center representatives to ensure customer satisfaction.
  • I ran daily departmental reports and facilitated quality control training.
  • Conducted new-hire training and orientation.
  • Maintained 100+ line business accounts by performing calling plan analysis and assisting business sales representatives with POS orders.
  • Received recognition for outstanding work ethic through awards such as Employee of the Year 2013, and the HR Walk-A-Mile Award.

Store Manager

Big M Inc.
New York, NY
11.1999 - 10.2001
  • Managed store budgets, maintaining statistical and financial records.
  • Maximized profitability and meeting sales targets, including motivating staff to achieve goals.
  • Assisted sales representatives with escalated customer queries and complaints.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened workflow productivity by hiring, managing, and developing top talent.
  • Updated and maintained store signage and displays.

Education

Bachelor of Business Administration - Human Resources Management

Strayer University
Greenville, SC
03.2012

Skills

  • Strong interpersonal skills
  • Communication skills
  • Customer service skills
  • Compliance knowledge (FMLA, STD, FLSA, unemployment)
  • Employee retention
  • Recruiting
  • I-9 proficiency
  • Human resources management
  • Microsoft Office proficiency
  • Spanish: advanced proficiency level
  • Process improvement
  • Performance management

Accomplishments

  • Employee of the year 2013
  • HR Walk-A-Mile Award

Timeline

Supervisor II (Distributions Operations)

ADUSA
07.2022 - Current

Human Resources Generalist

D&W Fine Pack
10.2021 - 07.2022

Human Resources Admin I

ADUSA
05.2021 - 10.2021

Human Resources Representative III

C&S Wholesale Services Inc.
10.2016 - 04.2021

Human Resources Assistant

House of Raeford
01.2013 - 09.2016

Technical, Quality Assurance and Customer Service Coordinator

Verizon Wireless
10.2001 - 11.2012

Store Manager

Big M Inc.
11.1999 - 10.2001

Bachelor of Business Administration - Human Resources Management

Strayer University

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Claudia Piedrahita