Claudia Pineda
Canoga Park,CA
Summary
Encouraging, professional and analytical problem-solver manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Dual Boutique Manager
Sugarfina
03.2021 - 03.2022
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Trained staff to have extensive product knowledge and upselling skills.
- Recruited and hired sales-minded employees to promote boutique's culture.
- Safeguarded customers and employees by offering clean and safe store environment.
- Created weekly sales competitions to maintain high employee motivation and boost product sales.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Designed and constructed visually appealing displays to attract additional customers.
Store Manager
Godiva Chocolatier Inc
09.2008 - 02.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Co-Manager
Bath & Body Works
05.2005 - 09.2008
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
Some College (No Degree) - Child Development
Los Angeles Valley College
Van Nuys, CAMA Certificate - Health Aide
Concorde Career College
North Hollywood, CA10.2003
Skills
- Performance improvements
- Training & Development
- Employee Performance Evaluations
- Profit and loss accountability
- Recruiting and hiring
- Customer retention
- Schedule management
- Merchandising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dual Boutique Manager
Sugarfina
03.2021 - 03.2022
Store Manager
Godiva Chocolatier Inc
09.2008 - 02.2021
Store Co-Manager
Bath & Body Works
05.2005 - 09.2008
Some College (No Degree) - Child Development
Los Angeles Valley College
MA Certificate - Health Aide
Concorde Career College
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