Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Claudia Ponce

Head of People
Greater New York Area
Claudia Ponce

Summary

CERTIFIED PEOPLE & CULTURE LEADER

Strategic and transformational People & Culture Leader with a passion for attracting, developing, and retaining people leaders and employees across complex organizations and growing start-ups. Proven track record of success in developing and managing the full employee lifecycle through organizational design, performance management, learning and development, and employee engagement. Thrive in action-driven environments demanding exceptional employee culture and a growth mindset.

Overview

11
years of professional experience
3
years of post-secondary education

Work History

Brace Software, Inc
New York, NY

Head of People
01.2021 - Current

Job overview

  • Founding People member of Brace’s people team leading the overall talent and people strategy by developing, enhancing, and implementing people initiatives that support Brace’s business objectives and amplify the company’s mission, vision, and values
  • Serve as a strategic Business Partner to the executive & leadership teams by providing expertise, guidance, and coaching around change management, employee relations, and complex organizational issues
  • Developed and implemented comprehensive approaches to onboarding, employee development, and retention by refining and/or creating: a streamlined hiring process, performance management, succession planning, compensation and benefits strategy, employee engagement, and learning & development opportunities that align with Brace’s overall philosophy, which led to 15% increase in engagement in

Eden Health
New York, NY

Head of People Operations
01.2020 - 01.2021

Job overview

  • First People Operations team member - managed the development, implementation, and scaling of policies, procedures, and programs to meet the needs of rapid human growth and sustainability, >100% in the six months - 100 to 200+ employees
  • Served as the strategic and thoughtful HR Business Partner to the executive team, leaders, and employees in providing hands-on input, insight, and advice with respect to employee relations, coaching/development, compensation, conflict resolution, change management, and organizational design
  • Drove development programs and processes for leaders, managers, and employees - supported function-specific career development with departmental leadership.

Komodo Health Inc
New York, NY

Founding HR Leader
01.2017 - 01.2020

Job overview

  • Founding HR member of Komodo’s People team overseeing the entire employee lifecycle
  • Grew the company by over 600% (from 38 to 250+ employees) in 2.5 years
  • CLAUDIA PONCE New York, NY
  • 909-544-1582
  • Claudiaponcehr@gmail.com
  • Page 2
  • Designed and implemented systems and processes to meet the needs of rapid human growth and sustainability for the organization: created a robust onboarding program, re-designed the performance management program, built an extensive compensation plan & benefits strategy, facilitated HRIS and 401(k) implementations, headcount & succession planning, remote work policy and guidelines, HIPAA compliance, and implemented & launched employee engagement program
  • Served as the strategic HR leader in providing hands-on input, insight, and advice with respect to employee relations, coaching/development, compensation, conflict resolution, change management, and organizational design training all functions in New York and San Francisco offices
  • Cultivated a positive work environment by implementing initiatives (wellness, DE&I, employee engagement) that led to increased diversity representation, high employee engagement, and positively impacted employee morale in which they feel passionate about their work and committed to the organization's goals and values
  • Managed all immigration cases (H-1B, PERM, O-1, TN) for sponsored employees and ensured seamless partnership with external immigration counsel, employees, and their respective managers
  • Partnered with the CEO and CFO on two office moves in NYC; managed budget, logistics, and communication
  • Managed the People risk and compliance for series b, c, and d funding rounds; raised >$140M.

Success Academy Charter Schools
New York, NY

Human Resources Manager & Business Partner
01.2013 - 01.2017

Job overview

  • Provided full employee lifecycle support and scaled the organization to more than 105% (from 1,200 to 2,500) employees and 12 to 27 schools in the greater New York area within 3 ½ years
  • Strategically assisted in building the HR function from 4 to 10 employees to support the rapidly growing needs of the organization
  • Partnered with the CHRO in developing and implementing HR initiatives - redesigned performance management processes, built comprehensive compensation and leveling models, designed progressive discipline structures, and created a progressive parental leave policy tailored to the organization’s values and culture
  • Served as a strategic business partner to leaders in providing training, coaching, and support on leader effectiveness & employee development, employee relations, personnel policies, and conflict resolution.

Travelex Currency Services, Inc
New York, NY

Human Resources Generalist
01.2012 - 01.2013

Job overview

  • Oversaw the full employee lifecycle with ~400 employees and 50+ stores across the United States, Canada, and Panama
  • Ensured all employees and stores fully complied with applicable labor/employment laws and regulations at federal, state, and local standards
  • Managed the full recruitment lifecycle for the North and South American markets by developing recruitment strategies to identify qualified candidates and ensuring all department needs were accurately met
  • Led open enrollment by implementing a new benefits platform and creating a comprehensive benefits package
  • Administered the employee handbook, annual performance appraisal process, performance improvement plans, annual open enrollment, EEOC annual report, workers' compensation claims, and medical / personnel leaves.

Education

LIM College
New York, NY

MBA from Management & Entrepreneurship
02.2011 - 05.2012

University Overview

Fashion Institute of Design And Merchandising
Los Angeles, CA

Bachelor of Science from Business Management & Merchandise Prod Development
07.2007 - 09.2009

University Overview

Skills

  • Performance Management
  • Employee Engagement & Retention
  • Workplace (Employee) Experience
  • Organizational Design & Development
  • Diversity, Equity, Inclusion & Belonging
  • Learning & Development
  • Employee Relations & Resolution
  • Succession Planning
  • Compensation & Benefit Planning
  • Talent Acquisition
  • CAREER HIGHLIGHTS
  • Trusted People Leader has worked closely with the executive teams to design and implement People systems, programs,
  • And procedures to meet the organization's rapid human growth and sustainability
  • Increased retention by motivating and engaging employees and leaders to influence the uptake of new initiatives of
  • Programs and processes through respect, active listening, trust-building, and coaching throughout the organization
  • Facilitated change process across departments and national offices during unprecedented changes
  • TECHNOLOGY
  • HRIS, Payroll & Benefits:
  • Gusto, BambooHR, Rippling, Zenefits, ADP, Sequoia, TriNet, Workday, Namely
  • Applicant Tracking: Greenhouse, Lever, Workable, Jobvite
  • Onboarding & Background: Enboarder, Checkr, HireRight, ShareAble
  • Culture & Engagement: Culture Amp, Lattice, 15Five
  • Compensation: Pave, Option Impact, Radford, Payscale
  • Project Management: Atlassian (JIRA & Confluence), Notion, Monday, Asana, Airtable
  • People Management
  • People Skills
  • People Services
  • People Protection
  • People and Culture
  • People Development

Affiliations

Affiliations
Founding Member - LifeLabs Learning Founding Member - People Ops Society Member - Troop HR

Timeline

Head of People
Brace Software, Inc
01.2021 - Current
Head of People Operations
Eden Health
01.2020 - 01.2021
Founding HR Leader
Komodo Health Inc
01.2017 - 01.2020
Human Resources Manager & Business Partner
Success Academy Charter Schools
01.2013 - 01.2017
Human Resources Generalist
Travelex Currency Services, Inc
01.2012 - 01.2013
LIM College
MBA from Management & Entrepreneurship
02.2011 - 05.2012
Fashion Institute of Design And Merchandising
Bachelor of Science from Business Management & Merchandise Prod Development
07.2007 - 09.2009

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Claudia PonceHead of People