Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

CLAUDIA POTTER

Gulfport,FL

Summary

Dedicated professional with successful experience delivering customer service, technical and administrative support.

Work History

Administrative Assistant

TIERRA VERDE PROPERTY MANAGEMENT
08.2020 - 09.2022
  • Provide full administrative support for all community association activities
  • Manage resident relationships to ensure a high level of service including timely and complete resolution of concerns
  • Research maintenance and invoicing issues
  • Working with vendors to obtain bids
  • Procurement of office supplies
  • In-house tech support
  • Training of new employees

Owner

LADYBUG N’ LILY, LLC
06.2018 - 11.2019
  • Managed buying and selling of goods online via third-party sales venues
  • Managed customer service, issue resolution, and high satisfaction for customers
  • Created and maintained online eCommerce store
  • Negotiated contracts for shipping and supplies

Technical Writer

WELLS FARGO BANK
01.1994 - 01.2016
  • Drafted, edited, and formatted manuals, project and technical documentation
  • Researched compliance issues for Mortgage Lending policy and procedure manuals

Business Systems Consultant

  • Supervised and provided technical leadership, support, and training to Web authoring and development staff
  • Managed client relationships to identify and define complex business requirements, application and site functionality, process, and project management, and coordinated design, development, and implementation of Intranet sites

Education

Bachelor of Science - COMPUTER INFORMATION SCIENCE

TAMPA COLLEGE
Largo, FL
1990.09 - 1991.05

Associate of Applied Science - Data Processing

KALAMAZOO VALLEY COMMUNITY COLLEGE
Kalamazoo, MI
09.1979 - 05.1981

Skills

  • Technologically Savvy
  • Business Writing
  • Advanced MS Office Suite Knowledge
  • Resource Coordination and Allocation
  • Office Equipment Operation
  • Research and Analytical Skills
  • Database and Client Management Systems
  • Strong Organizational Skills

Timeline

Administrative Assistant

TIERRA VERDE PROPERTY MANAGEMENT
08.2020 - 09.2022

Owner

LADYBUG N’ LILY, LLC
06.2018 - 11.2019

Technical Writer

WELLS FARGO BANK
01.1994 - 01.2016

Bachelor of Science - COMPUTER INFORMATION SCIENCE

TAMPA COLLEGE
1990.09 - 1991.05

Associate of Applied Science - Data Processing

KALAMAZOO VALLEY COMMUNITY COLLEGE
09.1979 - 05.1981

Business Systems Consultant

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CLAUDIA POTTER