Summary
Overview
Work History
Education
Skills
Goals
Timeline
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Claudia Pupo Ramirez

Hialeah,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Retirement Specialist

City Of Hialeah
10.2023 - Current
  • Assist's participant's in navigating complex pension regulations, helping them make informed decisions about their options.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Types forms, form letters, invoices, vouchers, records, reports, index cards, and similar material from rough drafts or from dictating machines on a typewriter or computer
  • Participates in the recording of record books, and in preparing statements and reports
  • Makes photocopies, files correspondence, memos, reports and other material
  • Preparation of retirement packages
  • Monthly Deposits
  • New hires (401A & ERS)
  • Create files for new hires (401A & ERS)
  • Attend all retirement questions by telephone or direct contact
  • Process picked up loans requested on a weekly basis as needed
  • Process loan payoffs and pre-payments on non City payroll week as needed
  • Assisting and guiding retirees with form updates
  • Under the direction of Payroll specialist, assist in the accurate and timely payroll processing for multiple pay groups to include payroll reconciliations and off cycle payroll processing on a monthly basis of 1,600+ retirees
  • Prepare pension confirmations/award letters
  • Prepare beneficiary final benefit letters
  • Prepare, organize and mail out 1,600+ retirees affidavits (3 notices per year)
  • Internally informs office via email of all new retiree's options selected at time of retirement
  • Prepares monthly invoices in a timely manner to various third party entities
  • Distributes monthly payroll package ( court levy's, wage garnishments and third parties deposit confirmation with backup)
  • Schedules appointments for active employees to discuss retirements options
  • Receives and processes estimate request for active employees
  • Prepare storage boxes
  • Add new retirees to various spread sheets
  • Assist in gathering information for State Report



Retirement Receptionist

City Of Hialeah
01.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone, or postal mail.

Assistant Manager

Albert's Cleaning Services, Inc
01.2021 - 01.2023
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Created employee schedules to align coverage with forecasted demands.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Assistant Store Manager

Tequeño Sabor
01.2017 - 01.2021
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reported issues to higher management with great detail.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Education

CURRENTLY ENROLLED IN MIAMI DADE COLLEGE – BUSSINESS ADMINISTRATION -

Miami Dade College

High School Diploma -

Miami Dade Collage
08.2018

Skills

  • Bilingual (Spanish and English)
  • Leadership Attitude
  • Reliable
  • Love working as assistance
  • Brilliant Teamwork
  • Proficient in Microsoft Office
  • Public Speaking
  • Active Listening
  • Organizational Skills
  • Excellent Communication

Goals

  • Efficient at work
  • Give a good service
  • Continue with the command given
  • Open minded about learning new things
  • Help my team excel

Timeline

Retirement Specialist

City Of Hialeah
10.2023 - Current

Retirement Receptionist

City Of Hialeah
01.2023 - 10.2023

Assistant Manager

Albert's Cleaning Services, Inc
01.2021 - 01.2023

Assistant Store Manager

Tequeño Sabor
01.2017 - 01.2021

CURRENTLY ENROLLED IN MIAMI DADE COLLEGE – BUSSINESS ADMINISTRATION -

Miami Dade College

High School Diploma -

Miami Dade Collage

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Claudia Pupo Ramirez