Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Quadros

Raleigh,NC

Summary

To obtain a position where my extensive experience in logistics, team leadership, and customer service can contribute to a company's success.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

12
12
years of professional experience

Work History

Dispatcher Warehouse Supervisor (Final Touch Deliveries)

LAZBOY Deliveries
05.2020 - 07.2025
  • Recruited and supervised a team of dispatchers and drivers, optimizing workflows and enforcing company policies.
  • Managed and mentored staff, including new hire training, performance evaluations, and disciplinary actions.
  • Coordinated and optimized delivery routes using the Dispatchtrack system, managing schedules and billing.
  • Acted as a primary contact for store managers, sales staff, and the client, LAZBOY, to ensure successful delivery goals.
  • Monitored deliveries using GPS and dispatch software, troubleshooting on-the-road issues and ensuring timely completion.
  • Handled all aspects of customer service, including complaint resolution and interdepartmental coordination to maintain operational efficiency.
  • Maintained records, prepared performance reports, and ensured compliance with all company and transportation regulations.

Dispatcher Supervisor (Need it Now/Impax)

AMAZON
11.2015 - 06.2019
  • Directed a team of 50+ employees, maximizing operational performance and achieving corporate goals.
  • Trained drivers and new dispatchers, significantly improving their productivity and efficiency.
  • Supervised regular and extra board drivers, managing work schedules and resolving conflicts.
  • Reviewed delivery tickets and selected optimal routes based on destination, shipment size, and customer requirements.
  • Maintained daily dispatch logs and investigated customer complaints regarding lost or damaged merchandise.
  • Rode with drivers to evaluate delivery areas and ensure high customer service standards were met.

Passenger Service Agent

LATAM AIRLINES
02.2013 - 10.2015
  • Provided comprehensive check-in, ticketing, and re-booking assistance to customers in English, Portuguese, and Spanish.
  • Assisted unaccompanied minors and passengers with special needs, resolving concerns with professionalism and care.
  • Proficiently used SABRE and AMADEUS systems for reservations and ticketing.
  • Operated boarding gates, made pre-boarding announcements, and managed the jet bridge for various aircraft models (Boeing and Airbus).
  • Maintained a current SIDA badge and was certified for operating passenger loading bridges at Miami International Airport.

Education

Master of Science - Nursing

Emescan
Brazil

Skills

  • Multilingual: Fluent in English, Spanish, and Portuguese
  • Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, social media platforms, and specialized dispatch software like Dispatchtrack
  • Core Competencies: Outstanding communication, interpersonal, and customer service skills Detail-oriented with strong organizational abilities and a proven capacity to work independently Adept at problem-solving and conflict resolution
  • Dispatch software
  • Attention to detail
  • Stress tolerance
  • Active listening
  • Customer service
  • Data entry
  • Decision-making

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Dispatcher Warehouse Supervisor (Final Touch Deliveries)

LAZBOY Deliveries
05.2020 - 07.2025

Dispatcher Supervisor (Need it Now/Impax)

AMAZON
11.2015 - 06.2019

Passenger Service Agent

LATAM AIRLINES
02.2013 - 10.2015

Master of Science - Nursing

Emescan

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