Duberney Castro Jr
Tampa,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 10+ years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Real Estate Mentor
MH Real Estate Group
08.2023 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support..
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Tailored mentoring strategies to suit diverse learning styles, enhancing effectiveness of mentorship program.
- Collaborated with other mentors to share best practices and resources, elevating quality of mentorship provided.
- Leveraged personal industry experience to provide mentees with context-specific advice and strategies for success.
- Promoted culture of continuous learning and development, leading to higher retention rates among mentees.
Customer Assistance Specialist
Chase Bank JP Morgan
02.2021 - 07.2022
- Adhered strictly to all company guidelines regarding data privacy and confidentiality while managing sensitive client information with care; this resulted in zero breaches during my tenure.
- Managed a high volume of calls while maintaining professionalism and empathy toward each customer''s unique needs.
- Exceeded performance goals regularly, earning recognition from management for outstanding service delivery.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collections Specialist
Chase Bank JP Morgan
06.2019 - 02.2021
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
Skills
- Compassionate Caregiver
- Interpersonal Communication Skills
- Quick Problem Solver and Effective Communication
- Medical Terminology Knowledge
- EMR Systems/Medical Terminology Knowledge/Medical Records Management
- Companionship and Emotional Support
- General Housekeeping Abilities and Quality Assurance Controls
- Mobility Assistance Needs Understanding
- Feeding Assistance Expertise
- Charting Expertise and Performing Patient Intakes
- Patient Safety Management
- Supporting Daily Living Needs
Education
Bachelor of Science - Psychology
Keiser University
Tampa, FL 03.2015 - 06.2016
Timeline
Real Estate Mentor
MH Real Estate Group
08.2023 - Current
Customer Assistance Specialist
Chase Bank JP Morgan
02.2021 - 07.2022
Collections Specialist
Chase Bank JP Morgan
06.2019 - 02.2021
Bachelor of Science - Psychology
Keiser University
03.2015 - 06.2016
Similar Profiles
Traci RealiTraci Reali
Licensed Real Estate Agent at SBRG Real Estate & The Hogan Group Real EstateLicensed Real Estate Agent at SBRG Real Estate & The Hogan Group Real Estate
Debra ShermanDebra Sherman
General Manager at Cottonwood Mall - Spinoso Real Estate Group/ Washington Prime GroupGeneral Manager at Cottonwood Mall - Spinoso Real Estate Group/ Washington Prime Group
Amanda HelmigAmanda Helmig
Associate Broker at Bean Group Real Estate, BH&G The Masiello GroupAssociate Broker at Bean Group Real Estate, BH&G The Masiello Group