Claudia Quintero
LEESBURG,FL
Summary
Proven Customer Service Specialist with a track record of resolving high-stress situations and enhancing customer loyalty, notably at Results Companies. Skilled in active listening and fast typing, adept at turning challenges into satisfactory outcomes. Demonstrates exceptional problem-solving and critical thinking, ensuring customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Results Companies
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Serivce Cashier
Marshals'
05.2019 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Journalism - Journalism And Mass Communication
Universidad Catolica Cecilio Acosta
Maracaibo- Venezuela 06.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fast typing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Results Companies
01.2020 - Current
Customer Serivce Cashier
Marshals'
05.2019 - 12.2019
Journalism - Journalism And Mass Communication
Universidad Catolica Cecilio Acosta
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