Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Ramirez

Tampa,FL

Summary

Skilled team player with a strong background in busy environments, adept at handling assignments independently and consistently going above and beyond basic tasks. Demonstrated ability to quickly learn and utilize computer systems effectively. Hardworking and knowledgeable food service professional with extensive experience in fast-paced settings. Thrives under pressure and excels in assisting numerous customers daily with skill and efficiency. Well-versed in safe food preparation and handling techniques, ready to contribute abilities to support an expanding team. Talented server with expertise in order management, payment processing, and upselling. Keeps up-to-date on menu items and consistently provides targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and adhering to general food safety standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Bottle Girl

Tangra Nightclub
09.2023 - 07.2024
  • Greets guests upon arrival, takes orders, upsells bottles, provides clients with top tier services, and builds relationships with customers so they return
  • Always looked presentable and made sure guests had everything they need to be satisfied.
  • Processed orders and facilitated customer payments using POS system.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.

Shot Girl/Server/Bartender

Macdinton's Irish Pub & Restaurant
08.2022 - 04.2024
  • Organized and quick server
  • Thrives in a crowded and fast paced environment
  • Greeted guests upon arrival to their sections and collected payment
  • High energy and always made sure tables were restocked on drinks and drink mixers
  • Upsold and promoted items and bottles
  • Made sure guests are always satisfied with the service, took orders efficiently, and created guest desired drinks and shots at the table.
  • Collaborated with staff to identify target customers, promote products and increase sales.

Bottle Service/Bartender/Server

Bearss Tavern and Tap/Mint Club
05.2022 - 08.2022
  • Greeted tables while ensuring guests were comfortable and satisfied while checking ID's carefully and creating cocktails for tables in the restaurant in a very fast paced and crowded environment
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold products when relevant, and entered orders into POS system quickly and efficiently
  • Displayed a friendly and approachable behavior to make a comfortable and fun atmosphere for guests
  • Greeted people at the door while taking payments of cash or credit card
  • Accurately counted wristbands and money.

AM Shift Lead Barista and Cashier

Buddy Brew Coffee
01.2021 - 06.2022
  • Lead barista from 6 am to 2pm and memorized coffee/espresso and tea beverages and food menu recipes such as sandwiches and pastries
  • Created drinks and food items quickly and effectively
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Trained front and back of house employees and mentored new employees to maximize team performance.

Server/Trainer

Miller's Ale House
06.2021 - 12.2021
  • Greeted, placed orders and served guests
  • Memorized menus and guests orders
  • Worked with teammates to expedite our own and other servers' food to tables
  • Checked over IDs to verify ages and uphold Florida liquor law, and answered customers' questions, recommended items and recorded order information
  • Made sure guests felt welcome and secure while dining in.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Host/Togo

Glory Days Grill
11.2019 - 09.2021
  • Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
  • Kept dining and serving areas presentable and well-stocked to meet any guest need
  • Worked well with kitchen, management and serving staff to coordinate efficient service
  • Made guests feel welcome and happy even during busy periods with long wait times
  • Seated guests, accounting for special requests and available seating
  • Helped the restaurant team by serving food, refilling beverages and bussing tables between customers
  • Answered the phone to take delivery or pickup orders from callers
  • Taught new employees important procedures such as opening the store and seating guests in the correct rotation.

Server/Trainer

Oronzo
06.2020 - 02.2021
  • Worked with team members to expedite, serve food to guests, package to-go orders and bring them out to cars
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cleaned the front of the house lobby and made sure it is presentable
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Front of House Trainer

Chick-Fil-A
10.2018 - 10.2019
  • Met targets consistently by working hard and with strong attention to detail
  • Taught junior employees how to perform tasks such as taking orders and learning the menu
  • Satisfied customers by delivering speedy and expert service for all food needs
  • Collaborated well with team members to achieve team targets, while working in the drive-thru.

Education

Some College (No Degree) -

University of South Florida
Tampa, FL

Skills

  • Operate pos system
  • Train staff
  • Serve food
  • Menu memorization
  • Customer service
  • Greet guests
  • Multitasking Problem-solving
  • Answer telephone calls
  • Beer, wine and liquor service
  • Excellent presentation skills

Certification

ServSafe Certified

Timeline

Lead Bottle Girl

Tangra Nightclub
09.2023 - 07.2024

Shot Girl/Server/Bartender

Macdinton's Irish Pub & Restaurant
08.2022 - 04.2024

Bottle Service/Bartender/Server

Bearss Tavern and Tap/Mint Club
05.2022 - 08.2022

Server/Trainer

Miller's Ale House
06.2021 - 12.2021

AM Shift Lead Barista and Cashier

Buddy Brew Coffee
01.2021 - 06.2022

Server/Trainer

Oronzo
06.2020 - 02.2021

Host/Togo

Glory Days Grill
11.2019 - 09.2021

Front of House Trainer

Chick-Fil-A
10.2018 - 10.2019

Some College (No Degree) -

University of South Florida

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Claudia Ramirez